Long-Term Contract (6-12 Months)Position OverviewWe are seeking an experienced Electronic Health Records Specialist st to support the ongoing administration, optimization, and enhancement of an Electronic Health Records (EHR) system. This role serves as a key liaison between end users, leadership, technical teams, and the EHR vendor to ensure the system operates efficiently and effectively. The ideal candidate will have experience supporting EHR applications, managing system changes, troubleshooting issues, coordinating testing efforts, and providing end-user support and training.
Key ResponsibilitiesMaintain training materials, reference guides, and workflow documentation related to the EHR system.
Assist with user training and ongoing education initiatives.
Review, document, and communicate system updates and release changes that may impact operations.
Recommend system enhancements and workflow improvements to increase efficiency and effectiveness.
Track and manage EHR system change requests from initial request through implementation.
Coordinate testing activities for system updates, enhancements, and configuration changes.
Facilitate implementation of system changes with stakeholders and end users.
Partner with vendor support teams to troubleshoot and resolve system issues.
Serve as an escalation point for EHR-related questions and concerns.
Participate in governance, planning, and strategic initiatives related to the EHR platform.
Respond to escalated help desk tickets and support requests.
Investigate, document, and resolve application issues, coordinating with vendors as needed.
Monitor and address EHR interface errors to ensure accurate data transmission between connected systems.
Coordinate updates and modifications to system interfaces and integrations.
Manage changes to system configurations, tables, and supporting data structures, including testing and validation.
Maintain detailed documentation and change logs for system updates and configurations.
Develop and maintain role-based security profiles and system access permissions.
Collaborate with cross-functional teams to support system performance and user needs.
Perform other duties and special projects as assigned.