We are looking for a detail-oriented Medical Record Technician to support health insurance record retrieval and documentation activities for a long-term contract assignment based in Washington. This part-time opportunity works closely with risk adjustment and quality teams to obtain records, prepare provider communications, and keep information organized across multiple systems. The role is well suited for someone who is comfortable handling sensitive information, meeting firm deadlines, and navigating electronic medical record platforms in a fast-paced environment.

Responsibilities:

• Obtain electronic medical records from provider platforms and related record-copy services to support risk adjustment and quality initiatives.
• Prepare and issue written requests to providers for needed documentation, ensuring requests are accurate and timely.
• Enter, update, and maintain record-tracking information with a high level of accuracy across internal tools and databases.
• Perform research using web-based resources and internal systems to locate information and resolve gaps in record collection.
• Contact provider offices as needed to follow up on outstanding requests and help remove barriers to receiving documentation.
• Assist with onboarding and guiding contract staff during high-volume periods, including sharing process knowledge and best practices.
• Contribute to quality review activities by checking work completed by contingent staff and helping maintain consistent standards.
• Update job aids and reference materials for provider systems and copy services to support efficient team operations.
• Carry out additional project or administrative duties assigned by team leadership in support of medical record retrieval efforts.