A Medical Secretary provides secretarial work that requires specialized knowledge of medical terminology and procedures, insurance and billing processes and medical records management. Works with physicians and other clinicians. May gather intake information from patients scheduled for appointments at an office.
Medical Front Desk Receptionist Xola Behavioral Health & Wellness Center, LLC Glendale, AZ Job Details Full-time $21 - $26 an hour 12 hours ago Benefits Health savings account AD&D insurance Paid holidays Disability insurance Health insurance Unlimited paid time off Dental insurance 401(k) Flexible spending account Free flu shots Paid time off Vision insurance 401(k) matching Opportunities for advancement Bereavement leave Life insurance Paid sick time Pet insurance Qualifications Google Workspace Teamwork Medicare HIPAA Medical scheduling High school diploma or GED Medicaid health insurance Collaborative technology platforms Medicaid Productivity software Clinical confidentiality policies Managing patient records Medical terminology Technical Proficiency Full Job Description
CAREER OPPORTUNITY
Medical Front Desk Receptionist Xola Behavioral Health & Wellness Center Location:
Glendale, AZ Position Type:
Full-Time Department:
Administrative /
Operations Reports To:
Operations Director, Clinical Director
THE MISSION & MODEL
Xola Behavioral Health & Wellness Center is a high-performance Integrated Medical-Psychiatric Hub in Glendale, Arizona. We bring Psychiatric Care, Primary Family Medicine, and Women's Reproductive Health together under a single roof to serve a diverse community, including Military Personnel, Veterans, First Responders, and Women in the Peri- and Postpartum periods. At Xola, our front desk team does not simply check patients in—you are the essential first touchpoint in a trauma-informed, high-discretion care environment. You set the tone for every patient's recovery journey, ensuring seamless coordination across our primary care providers, psychiatric nurse practitioners, and therapists.
POSITION OVERVIEW
We are seeking a warm, exceptionally organized, and detail-oriented Medical Front Desk Receptionist to serve as the face and voice of Xola. In this role, you will manage patient arrivals, streamline multi-pillar scheduling across in-person and telehealth visits, verify insurance coverage, and maintain our single-chart Electronic Health Record (EHR) workflow. If you value Velocity, Density, and Discretion and thrive in a fast-paced, collaborative healthcare setting, we want to hear from you.
KEY RESPONSIBILITIES
Patient Experience & Trauma-Informed Service Welcoming Environment:
Greet patients, active-duty service members, veterans, and expanding families with a compassionate, professional, and non-judgmental presence.
Streamlined Check-In/Check-Out:
Facilitate swift, high-discretion check-in and check-out processes, ensuring demographic details, medical histories, and consent forms are accurately captured in our unified EHR.
Reception Area Stewardship:
Maintain a immaculate, serene, and secure reception space that reflects Xola's high standard of care.
Answer incoming calls, address patient inquiries, route clinical messages promptly to PMHNPs, FNPs, and WHNPs, and manage urgent requests with composure.
Integrated Scheduling:
Coordinate appointments across multiple clinical specialties (Psychiatry, Therapy, Primary Care, Women's Health) for both in-person clinic visits and 24/7 telehealth workflows.
Appointment Management:
Oversee automated reminder systems, fill schedule gaps, and handle follow-up appointment bookings.
Strictly maintain patient confidentiality and privacy standards required in a high-stakes behavioral and medical health environment.
EHR Record Management:
Ensure intake packets, ID scans, insurance cards, and external medical records are scanned and attached to the patient's unified chart immediately.
CANDIDATE PROFILE
Required Qualifications:
Education:
High school diploma or equivalent required (Associate's or Bachelor's degree preferred).
Experience:
1+ years of medical receptionist, front desk, or patient care coordination experience in a medical, psychiatric, or integrated health clinic setting preferred.
Technical Skills:
Proficiency with Electronic Health Records (EHR/EMR) platforms (e.g., Athenahealth, Epic, eClinicalWorks) and cloud collaboration tools (Google Workspace / Microsoft Office).
Communication & Discretion:
Exceptional verbal and written communication skills with deep empathy and an unwavering commitment to patient privacy.
Healthcare Knowledge:
Solid understanding of medical terminology, copay/deductible structures, and major insurance landscapes (Commercial, AHCCCS, TRICARE, Medicare).
Core Competencies:
The Xola Factor:
You understand that mental health is physical health. You bring warmth, calm, and efficiency to every interaction.
Multitasking Under Pressure:
Ability to navigate phone lines, patient check-ins, and administrative tasks in a dynamic, multi-specialty milieu.
WHY XOLA?
(BENEFITS & PERKS) We believe in taking care of the team that takes care of our community. Xola offers an executive-grade benefits package:
Competitive Compensation:
$22.00-$26.00 / hour (based on experience) Health Insurance Comprehensive Dental & Vision Plans Unlimited Paid Time Off (PTO) & Paid Company Holidays Pet Insurance for your furry family members Short-Term Disability & Company-Paid Life Insurance 401(k)
Retirement Plan Pay:
$21.00 - $26.00 per hour Expected hours: 40.0 per week
Benefits:
401(k) 401(k) matching AD&D insurance Bereavement leave Dental insurance Flexible spending account Free flu shots Health insurance Health savings account Life insurance Opportunities for advancement Paid sick time Paid time off Pet insurance Vision insurance
