POSITION PURPOSE

The Front Desk/Insurance Verification/Data Entry is responsible for facilitating the efficient flow of patients through accurate and timely scheduling and admissions.

KEY RESPONSIBILITIES

Front desk insurance verification involves confirming a patient's active coverage, benefits, and financial responsibility prior to their appointment. Identify if a specific procedure, CPT code, or referral from a primary care physician is required before the visit. Greet patients in a friendly and professional manner. This person will also ensure that all pertinent forms and documents are completed. Answer all phone calls and take appropriate action for the facility. File chart notes and other medical information in the appropriate chart. Communicate with MD offices as needed.

DUTIES:

• Responsible for ensuring all patients accurately and completely fill out the forms required.
• Obtain updated Patient Demographic form and signature on existing patients as needed.
• Enter all patient demographics and information into the facility software system.
• Assist in the verification, pre-certification, and obtaining authorized coverage for all scheduled procedures at the facility prior to the date of services; and obtaining Letter of Protection from Attorney's when necessary.
• Ensure and prepare facility billing inaccurate and complete format.
• Maintain an organized filing system for all important documentation.
• Act as a patient advocate and ensure a pleasant patient experience.
• Answer phone in a pleasant/responsive manner and direct calls appropriately.
• Maintain patient files in accordance with various governmental and practice standards.
• Obtain physician authorization to release medical records.
• Maintain open communication with physicians' medical staff.

OTHER DUTIES

• This person is expected to work beyond scheduled hours if circumstances require it as determined by Business Office Manager.
• Accepts and acts per positive constructive criticism to upgrade abilities, as observed by Business Office Manager and Administrator.
• Uses free time constructively as determined by the Business Office Manager.
• Will perform all other duties as assigned, as determined by Business Office Manager.
• Responsive to patient needs solving patient problems and issues.
• Ensure physician billing is in the requisite division format prior to delivery to the billing department.
• Ensure that all patient visits have billing documentation that is submitted to the billing department.
• Filing, faxing and copying as requested.
• Prepare correspondence/forms/letters etc. as requested by patients and faculty.
• Experience with computerized scheduling systems and multi-line telephones.
• Experience with clinic procedures for pulling and tracking medical charts, x-rays, and other patient-related documents.
• Working knowledge of medical terminology.
• Working knowledge of using

ICD-9 AND CPT

Codes.

QUALIFICATIONS

• High School Graduate.
• Minimum of one (1) year related experience.
• Bilingual (encouraged to apply ).
• Possess knowledge of modern office equipment, systems, and procedures.
• Ability to work independently and take initiative to improve overall office operations.
• Strong interpersonal skills.
• Computer Literate.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Works with limited supervision.
• A certain degree of creativity and latitude is required.
• Demonstrates initiative.

Experience:

Registration Coordinator:

1 year (Preferred) Insurance verification: 1 year (Preferred)

Work Location:

In person