Medical Front Office Receptionist Interventional Spine and Pain Institute - 2.7 Melbourne, FL Job Details Full-time $18.06 - $20.44 an hour 5 days ago Benefits Paid time off Qualifications Collaborate with healthcare professionals Health insurance authorizations Customer communication Customer relationship building Healthcare referral management Computer skills Health insurance referral requirements Medical terminology Medical receptionist Full Job Description Interventional Spine and Pain Institute is a well respected Interventional Pain Management practice seeking an experienced full time front office receptionist. We are looking for a team-player with exceptional customer service skills, capable of navigating a front office, executing responsibilities efficiently and effectively, all while providing an outstanding patient care experience.

GENERAL SUMMARY OF DUTIES

: Greet patients in a polite and professional manner Perform patient scheduling, with heavy focus on check-in and check-out, with subsequent follow up appointment scheduled Maintain current demographic and insurance information in patient chart Must understand visit types, medical terminology and how to schedule follow up appointments and a series of appointments (applicable when procedure related). Communicate with other office staff in a respectful manner (front office, Medical Assistants and Providers) regarding clinic flow and patient's follow-up care Update appointment visit types as needed Initiate and obtain insurance plan referrals and authorizations when required by insurance plan Process medical record requests as well as review and process incoming mail Schedule optimization (proactively looking forward to consolidate gaps and ensure required auth are obtained and filed on appointment) in order to run an efficient and productive clinic Communicate with authorizations representative regarding add-on office visits, procedures and any visit/appointment types that require referral/authorization based on insurance Guide new patients through the intake KIOSK process efficiently Contact NO SHOW patients and reschedule accordingly Scan and file documents daily Answer incoming calls and follow up on voicemail messages daily, providing great customer service to patients All other administrative responsibilities as applicable

REQUIREMENTS

: At least 2 years of experience in front office responsibilities in a medical office Knowledge of EMR and/or Electronic Practice Management systems and technologies, preferably eCW (eClinical Works). Understanding of insurances, plan specifics, referrals, authorizations and eligibility checks Knowledge of clinic policies and procedures, computer systems and medical terminology Must be able to multi - task while expressing compassion and kindness to patients, maintaining a professional and upbeat attitude; respect for all office staff Skill in written and verbal communication and customer relations Ability to work with effectively with medical staff, management, authorizations, external agencies and patients Requires sitting and standing associated with a normal office environment Normal busy office environment with much patient contact This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve. In order to be considered for interview, candidate must answer all application questions and must be able to work the following schedule.

Job Type/Schedule:

Full time Monday -Thursday 8am-5pm and Fridays 8am-1pm.

Experience:

Front Office Medical:

2 years (Preferred)

Work Location:

In person

Benefits:

Paid time off

Pay:

$18.06 - $20.44 per hour

Benefits:

Paid time off Application Question(s): What EMRs do you have functional front office experience using (please name them)? What is your desired hourly pay (please provide a number)?

Experience:

Medical receptionist: 2 years (Required)

Work Location:

In person