Job Overview We are seeking a Medical Receptionist to join our urgent care team! You will handle appointment scheduling, patient check-in and check-out, medical records management, insurance verification and collection of copays. This position offers an exciting opportunity to be part of a fast-paced healthcare setting where your organizational skills and positive attitude make a real difference in patient care and the success of the team! Responsibilities Greet patients warmly, verify their information, and facilitate check-in procedures using ECW. Schedule appointments accurately, ensuring optimal patient flow throughout the day. Collect and process patient payments, insurance details, and co-pays with attention to detail. Answer phones, as a member of the team. Maintain organized medical records by filing documents securely and updating patient information in compliance with health information management standards. Experience Prior medical office experience is highly preferred; familiarity with urgent care workflows is a plus. Demonstrated proficiency with EMR/EHR systems such as Epic, Meditech, or Athenahealth; experience with eClinicalWorks is advantageous. Exceptional customer service skills with the ability to communicate clearly via phone etiquette and in person. Bilingual candidates are encouraged to apply! Familiarity with medical terminology, health information management practices, and clinical confidentiality policies is essential. Join our team where your enthusiasm fuels our mission to deliver outstanding healthcare experiences! We value your dedication to supporting patients' needs through efficient administrative support while fostering a positive environment for both staff and patients!