Bilingual Medical Front Desk Receptionist eClinicalWorks Experience Required Good Listener Medical Center, LLC is an independently owned Family Medicine practice in Pembroke Pines, Florida, dedicated to providing compassionate, evidence-based, patient-centered care. We are seeking a dependable, organized, and detail-oriented Bilingual Medical Front Desk Receptionist who is fluent in English and Spanish, has prior medical front-office experience, and is proficient in eClinicalWorks. The ideal candidate is professional, accountable, comfortable working independently, and experienced with scheduling, insurance verification, patient registration, specialist referrals, and related insurance authorizations.

SCHEDULE

Part-time, approximately 24 hours per week Monday, Wednesday, and Friday 8:00 AM-4:30 PM 30-minute unpaid lunch In-person position in Pembroke Pines, Florida

RESPONSIBILITIES

Patient Reception & Communication Welcome patients and visitors in a courteous, compassionate, and professional manner. Answer general incoming calls, address routine nonclinical inquiries, take accurate messages, and route clinical questions, medication matters, laboratory or imaging concerns, symptoms, and other clinical communications to the Medical Assistant or physician as appropriate. Assist patients with administrative forms, office policies, and general practice information. Maintain a clean, organized, and professional reception area. Scheduling & Patient Registration Maintain primary responsibility for routine appointment scheduling, rescheduling, cancellations, appointment-type changes, and other administrative schedule maintenance in eClinicalWorks. Perform routine administrative appointment reminders and confirmations when required by established practice workflow. Follow up on missed appointments and recommended follow-up scheduling. Promptly complete scheduling actions communicated by the physician or Medical Assistant, including cancellations, postponements, rescheduling needs, incorrect appointment types, and recommended follow-up appointments. Complete patient registration, check-in, and administrative checkout. Accurately maintain patient demographics, contact information, insurance information, address, and preferred pharmacy in eClinicalWorks.

CLINICAL PRE-VISIT WORKFLOW BOUNDARY

Clinical pre-visit planning and 24-48-hour chart-readiness outreach remain primarily the responsibility of the Medical Assistant. This may include contacting patients regarding outstanding laboratory testing, imaging, specialist consultations, or other clinical information needed before a visit. The Front Desk is responsible for administrative follow-through, including scheduling changes and other front-office actions resulting from that clinical review. Insurance, Payments & Referrals Verify insurance eligibility and benefits before appointments. Collect copays, deductibles, outstanding balances, and other applicable patient-responsibility amounts. Maintain primary responsibility for routine specialist-referral submission, referral-related insurance authorizations, administrative coordination, tracking, follow-up, and scheduling. Communicate with patients, insurance plans, specialist offices, and other appropriate entities regarding referral requirements, authorization status, scheduling, and outstanding referral-related items. Obtain required clinical documentation from the physician or Medical Assistant when necessary to process referrals. Administrative & Practice Support Scan, upload, index, and route insurance cards, identification documents, forms, referral documents, incoming records, and other administrative documents accurately in eClinicalWorks. Assist with routine administrative retrieval of outside medical records when requested by the physician or Medical Assistant. Review and address assigned front-office messages, scheduling tasks, referral tasks, insurance matters, and other administrative responsibilities in a timely manner. Coordinate with the physician and Medical Assistant to support efficient patient flow and office operations. Maintain patient confidentiality and HIPAA compliance. Do not independently provide medical advice, interpret laboratory or imaging results, make medication-refill decisions, or manage clinical concerns beyond approved administrative communication. Clinical matters must be routed to the Medical Assistant or physician. Perform other duties reasonably related to the position and practice needs.

PRIMARY RESPONSIBILITY & TEAMWORK

Team members are expected to cooperate and provide reasonable assistance when needed. Providing assistance does not transfer, divide, or eliminate the primary responsibility assigned to another position unless specifically reassigned by the Medical Director. The Front Desk remains accountable for assigned front-office responsibilities, while the Medical Assistant remains accountable for assigned clinical responsibilities.

REQUIRED QUALIFICATIONS

Fluent in English and Spanish. At least 1 year of medical front-desk, medical receptionist, or comparable medical-office experience. At least 1 year of hands-on experience using eClinicalWorks in a medical office setting. At least 1 year of experience with medical appointment scheduling, patient registration, and insurance verification. At least 1 year of experience processing, submitting, tracking, and coordinating specialist referrals and related insurance authorizations. Strong verbal and written communication skills. Excellent customer-service and interpersonal skills. Strong organization, multitasking, and attention to detail. Ability to handle confidential information appropriately. Dependable, punctual, professional, and able to work independently while contributing to a collaborative team.

PREFERRED QUALIFICATIONS

Experience collecting copays, deductibles, and patient balances. Experience working in Family Medicine, Internal Medicine, or Primary Care. Experience working in a physician-owned private practice. Familiarity with medical terminology and HIPAA requirements.

COMPENSATION

$18.00-$20.00 per hour, based on directly relevant medical front-office experience, eClinicalWorks proficiency, referral and insurance knowledge, and demonstrated qualifications.

BENEFITS / ADDITIONAL PERKS

This is a part-time position and does not include PTO or health insurance. Uniform reimbursement for two required midnight-green scrub sets and logo application, subject to the Practice's reimbursement requirements. Free on-site parking. Paid on-the-job training. Opportunities for additional hours and advancement as the practice grows.

WHY JOIN GOOD LISTENER MEDICAL CENTER?

At Good Listener Medical Center, we value professionalism, accountability, teamwork, continuous learning, and compassionate patient care. As a physician-owned practice, every team member has an opportunity to make a meaningful impact on our patients and contribute to the growth of the practice.

Pay:

$18.00 - $20.00 per hour Expected hours: 24.0 per week

Benefits:

Free parking On-the-job training Opportunities for advancement Paid training Uniform allowance Application Question(s): Are you available to work Monday, Wednesday, and Friday from 8:00 AM to 4:30 PM?

Experience:

Medical Front Desk Receptionist or Medical Receptionist:

1 year (Required) e

ClinicalWorks:

1 year (Required) Medical scheduling, registration & insurance verification: 1 year (Required) Specialist referrals & insurance authorizations: 1 year (Required)

Language:

Spanish (Required) English (Required) Shift availability: Day Shift (Required) Ability to

Commute:

Pembroke Pines, FL 33026 (Required)

Work Location:

In person