Role and Responsibilities The Medical Receptionist is the employee that acts as the liaison between the patients, clinic staff, physicians and referring doctors. Based on a monthly schedule, this person will rotate with the other medical receptionist between the check-in and check-out position. This person is responsible for providing superior level secretarial and reception services to the patients, staff and physicians in a respectful, kind and supportive manner. Listed below are just some of the multiple roles the medical receptionist is responsible for:

• Greet patient in a polite and courteous manner
• Comforts patients by anticipating patients' anxieties, answering patients' questions and addressing concerns
• Maintains patients' account by obtaining and updating personal and financial information within the PM system
• Protect patient rights by maintaining confidentiality of personal information
• Notify clinic of patient's arrival via the PM system
• Obtains revenue by collecting any applicable fees from patients (co-pays, co-insurances, deductibles and/or past due balances)
• Complete insurance verifications
• Appointment confirmation calls
• Perform benefit investigations/cost estimators with the patient's insurance carrier
• Answer high volume of incoming calls professionally and maintain a response rate in accordance to policy
• Understand and respond effectively and clearly to the requests and/or concerns of the caller
• Schedule follow up appointments for patients at both our office and referring physician offices
• Document details of all patients calls and outcomes within the PM/EMR system
• Handle all incoming faxes
• Fulfill medical records requests
• Provide patient's with access to their patient e-portal
• Mark the patient as checked out within the PM system once the patient departs the office
• Maintaining office supplies and/or forms for the front office
• Receiving and conveying clear messages for staff and/or physicians
• Scanning insurance cards, forms, etc.
• Ensuring the reception, dilating, and waiting area are kept neat and clean
• Report any maintenance issues to the practice manager
• Contributes to the team by accomplishing related tasks as needed
• Maintain consistent attendance, personal appearance, punctuality and adherence to applicable health and safety procedures Qualifications and Education Requirements High school diploma or a degree in the medical field from an accredited institution is required.

Experience in the medical field is preferred. Preferred Skills Exceptional customer service skills are required. Ability to communicate in a caring and supportive manner is required. Must be able to work professionally, organized and effectively in a fast paced environment all while satisfying the needs of each patient. Must be able to work as a team. Excellent telephone etiquette and keyboard skills are required. Multi-tasking capability is a requirement.

Job Type:

Part-time Pay:

$15.00 - $17.00 per hour

Benefits:

Paid time off

Medical Specialty:

Ophthalmology Education:

High school or equivalent (Preferred)

Experience:

Customer service: 1 year (Preferred) Communication skills: 1 year (Preferred) Medical receptionist: 1 year (Required)

Work Location:

In person