A Medical Secretary provides secretarial work that requires specialized knowledge of medical terminology and procedures, insurance and billing processes and medical records management. Works with physicians and other clinicians. May gather intake information from patients scheduled for appointments at an office.
Front Office Team Member Join Our Team We are a busy, established oral surgery practice in downtown Boise seeking a bright, energetic, reliable, and genuinely friendly Front Office Team Member to join our team.
Our goal is simple:
provide every patient with an exceptional experience, outstanding service, and the highest level of care. We are proud to be a doctor-owned practice with no private equity or DSO affiliation , allowing us to focus on our patients and our team. We have a beautiful downtown office, a talented and respected oral surgeon, and a team that takes pride in creating a welcoming, professional environment. What You'll Do As a key member of our front office team, you will help ensure that our practice runs smoothly and that every patient feels welcomed and well cared for.
Responsibilities include:
Prepare and maintain accurate patient charts and documentation Scan and file reports, documents, radiographs, and other information into electronic patient records Manage the surgeon's schedule efficiently and proactively Answer, direct, and manage incoming calls and patient inquiries Warmly greet patients and provide exceptional customer service Take accurate messages and ensure they are communicated promptly Schedule and confirm patient appointments Obtain and verify patient demographic and insurance information Check patients in, obtain identification and insurance cards, and collect co-pays and fees Accurately document payments and financial information Verify insurance benefits and communicate with insurance companies Review pre-operative and post-operative instructions with patients Send follow-up correspondence to patients and referring doctors/dentists as needed Communicate professionally and effectively with patients, physicians, dentists, team members, and vendors Protect patient privacy and maintain strict confidentiality What We're Looking For The ideal candidate is someone who is organized, proactive, personable, dependable, and comfortable working in a fast-paced environment .
You should be able to:
Juggle multiple priorities while maintaining accuracy and composure Think ahead and anticipate what needs to be done Quickly assess information and determine the appropriate course of action Exercise sound judgment and make confident decisions Adapt to changing circumstances and work effectively as part of a team Communicate clearly and professionally with a wide range of people Provide consistently warm, professional, and exceptional customer service Demonstrate excellent attention to detail and organizational skills Take ownership of responsibilities and follow through to completion Approach challenges with a solutions-oriented mindset Maintain confidentiality when handling sensitive patient information Work comfortably with Microsoft Office at an intermediate level Qualifications Previous experience in healthcare, dentistry, oral surgery, or another service-oriented environment is a plus, but it is not required . More important than a specific background is the right attitude and skill set. We are looking for someone with strong interpersonal and communication skills, excellent attention to detail, a positive attitude, and a genuine desire to help people . If you are a dependable team player who enjoys working with people, thrives in a busy environment, and takes pride in providing an exceptional patient experience, we'd love to hear from you.
Job Type:
Full-time Pay:
$22.00 - $27.00 per hour
Benefits:
401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance
Experience:
Dental terminology: 1 year (Preferred) Customer service: 1 year (Required) Computer skills: 1 year (Preferred)
