Jobs › Brookline, MA › Medical Front Desk Specialist Robert Half Medical Front Desk Specialist Brookline, MA Apply Description We are looking for a Medical Front Desk Specialist to support a busy maternal care practice in Brookline, Massachusetts. This Contract position is ideal for someone who is comfortable in a patient-facing medical setting and can help create an organized, welcoming front office experience. The role involves coordinating daily administrative activities, assisting patients throughout the check-in process, and helping the care team manage appointment flow for a specialized provider group.

Responsibilities:

• Welcome patients upon arrival, confirm appointment details, and guide them through the front desk process with professionalism and empathy.
• Coordinate scheduling activities, including booking visits, updating calendars, and helping maintain an efficient daily patient flow.
• Process requests for medical documentation and ensure records are handled accurately and in line with office procedures.
• Use medical terminology appropriately when communicating with patients, providers, and internal staff members.
• Support a specialty practice that serves referral-based patients, including individuals receiving high-risk pregnancy and maternal care services.
• Manage front office activity for a team of four providers while helping maintain a smooth and patient-centered experience throughout the day.
• Assist with routine administrative tasks that keep the reception area organized and responsive to approximately 18 to 20 patient visits each day. Requirements
• Familiarity with basic medical terminology and the ability to apply it in a front desk healthcare environment.
• Prior experience in a medical reception, patient services, or healthcare administrative role.
• Strong communication skills with a clear commitment to providing attentive, patient-first service.
• Ability to manage appointment scheduling and front office workflows with accuracy and consistency.
• Experience handling medical records requests or similar confidential healthcare documentation.
• Comfortable working in a fast-paced specialty practice supporting multiple providers.
• Reliable organizational skills and attention to detail in daily administrative responsibilities.

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