A Medical Secretary provides secretarial work that requires specialized knowledge of medical terminology and procedures, insurance and billing processes and medical records management. Works with physicians and other clinicians. May gather intake information from patients scheduled for appointments at an office.
$20.00-$25.00 per hour We are a busy, growing orthodontic practice seeking an experienced Dental Front Desk Receptionist to join our team. This is a fast-paced, patient-facing position that requires strong communication skills, attention to detail, and the ability to manage multiple responsibilities at once. Previous front desk experience in a dental, orthodontic, or medical office is strongly preferred. We are looking for someone who is comfortable working with patients, phones, scheduling, and office systems and who can confidently become part of an established administrative team. What You'll Do Greet and check in patients while creating a warm, professional experience Answer and manage a busy multi-line phone system Schedule and manage patient appointments Maintain accurate patient information and records Communicate with patients regarding appointments and general account questions Assist with administrative tasks and daily office operations Work closely with our clinical and administrative teams Rotate weekly between our office locations in Belchertown, Springfield, Chicopee, Longmeadow, and Feeding Hills What We're Looking For Previous dental, orthodontic, medical, or comparable front desk experience strongly preferred Experience working in a busy office environment Excellent phone and customer service skills Strong computer skills and ability to learn new software Ability to multitask while remaining organized and accurate Professional and confident communication with patients Reliable attendance and punctuality Ability to travel between all five office locations A positive, team-oriented attitude and willingness to learn Dental or orthodontic experience is highly preferred and will receive priority consideration. We value employees who take ownership of their responsibilities, communicate openly, and understand that every interaction contributes to the patient's experience. We're looking for someone dependable, coachable, hardworking, and willing to jump in when the team needs help. Benefits 401(k) Health insurance Health savings account Paid sick time Paid time off Profit sharing Uniform allowance
Pay:
$20.00 - $25.00 per hour Expected hours: 32.0 per week
Benefits:
401(k) Flexible spending account Health insurance Paid sick time Paid time off Application Question(s): How many years of dental or orthodontic office experience do you have? How many years of front desk/reception experience do you have in a medical or dental office? This position requires weekly travel between our offices in Belchertown, Springfield, Chicopee, Longmeadow, and Feeding Hills. Are you able and willing to work at all locations?
