Medical Receptionist

SUMMERVILLE FAMILY PRACTICE

• 3.5 Somerville, MA Job Details Full-time $18
• $25 an hour 23 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Qualifications Teamwork Interpersonal skills High school diploma or GED Attention to detail Organizational skills Full Job Description Medical Office Receptionist Position Summary The Medical Office Receptionist is responsible for providing professional, welcoming, and efficient front-desk support to patients, providers, and staff.

This position serves as the first point of contact for patients and plays an important role in ensuring smooth daily office operations. The ideal candidate is organized, friendly, detail-oriented, and comfortable working in a fast-paced medical environment. The candidate must be comfortable managing multiple phone lines, checking patients in and out, scheduling appointments, and using electronic medical record (EMR) systems. Key Responsibilities Front Desk & Patient Services

• Greet patients and visitors in a professional, friendly, and welcoming manner.
• Check patients in and out efficiently and accurately.
• Verify and update patient demographic, insurance, and contact information.
• Collect copayments, deductibles, and other applicable patient balances.
• Provide patients with appropriate forms, paperwork, and office information.
• Maintain a clean, organized, and professional reception area.
• Assist patients with general questions and direct clinical questions to the appropriate staff. Telephone & Communication
• Answer and manage multiple incoming phone lines in a professional and timely manner.
• Route calls to the appropriate department, provider, or staff member.
• Take accurate messages and ensure timely follow-up.
• Schedule, reschedule, and cancel appointments according to office procedures.
• Respond to patient inquiries while maintaining patient confidentiality and HIPAA compliance.
• Communicate effectively with patients, providers, pharmacies, insurance companies, and other healthcare professionals as appropriate. Electronic Medical Records (EMR)
• Utilize the electronic medical record system to check patients in and out, schedule appointments, update demographics, and document administrative information.
• Ensure patient information is entered accurately and maintained appropriately.
• Navigate the EMR efficiently to locate patient information and support office workflows.
• Follow established EMR procedures and maintain patient confidentiality.
• Assist with identifying and resolving basic EMR-related issues and escalate technical concerns when necessary. Scheduling & Office Support
• Schedule appointments based on provider availability and established scheduling guidelines.
• Monitor appointment schedules and communicate scheduling changes to appropriate staff.
• Assist with referrals, authorizations, medical records requests, and other administrative tasks as assigned.
• Coordinate with clinical staff to ensure efficient patient flow.
• Assist with daily opening and closing procedures.
• Perform other administrative duties as needed to support the practice. Qualifications
• High school diploma or equivalent required.
• Previous medical office, healthcare, or customer service experience preferred.
• Experience working with electronic medical records (EMR/EHR) preferred.
• Experience managing multiple telephone lines in a busy environment.
• Strong computer and typing skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Ability to maintain patient confidentiality and follow HIPAA requirements.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Professional, friendly, and patient-focused demeanor.
• Ability to work effectively as part of a healthcare team. Key Performance Expectations
• Professional and courteous patient service
• Accurate and efficient patient check-in and check-out
• Timely and professional telephone communication
• Accurate scheduling and patient information
• Effective use of the EMR system
• Maintaining patient confidentiality and HIPAA compliance
• Supporting efficient patient flow and overall office operations
• Reliability, teamwork, and professionalism

Pay:

$18.00

• $25.

00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off

Work Location:

In person