Job Overview We are seeking a dedicated and professional Dental Practice Front Desk Associate to serve as the first point of contact for patients and visitors. The ideal candidate will possess excellent communication skills, a strong understanding of medical administrative support, and experience working within dental or medical office environments. This role involves managing patient interactions, scheduling appointments, handling insurance and billing processes, and maintaining accurate medical records. The successful candidate will demonstrate a commitment to providing outstanding patient service while ensuring smooth office operations. Duties Greet patients and visitors warmly, with a smile, providing exceptional customer service and addressing inquiries promptly. Verify patient insurance coverage, batch claims, and manage billing using health insurance knowledge and medical billing protocols. Collect payments, and handle financial transactions accurately. Review and update patient medical records, ensuring compliance with clinical confidentiality policies and HIPAA regulations. Manage phone communication with professionalism, utilizing proper phone etiquette to coordinate appointments and answer questions. Maintain organized filing systems for medical records, documentation review, and administrative paperwork. Support clinical staff by managing clinic calendars, preparing documentation, and facilitating care plans as needed. Requirements Proven experience in a medical or dental front desk role with clinic experience preferred. Knowledge of health insurance coding processes Familiarity with dental terminology, health information management, and clinical confidentiality policies. Excellent customer service skills with the ability to communicate effectively over the phone and in person. Strong organizational skills with attention to detail in managing dental digital records and appointment scheduling. Ability to adhere to HIPAA standards while handling sensitive patient information responsibly. Join our team to deliver exceptional administrative support that enhances patient experiences and supports efficient dental practice operations!

Pay:

$20.00 - $25.00 per hour

Benefits:

Dental insurance Paid sick time Paid time off

Work Location:

In person