Job Purpose:

The Medical Receptionist at Michigan Vascular Center is responsible for managing the front desk operations with a focus on ensuring efficient patient flow and providing exceptional service. This role is crucial in coordinating patient check-in/check-out processes, preparing charts, and scheduling activities, all while upholding the highest standards of patient privacy, dignity, and confidentiality.

Key Responsibilities:

Coordinate patient check-in and check-out procedures to ensure a seamless experience. Prepare and manage patient charts accurately and efficiently. Schedule appointments and manage the office calendar to optimize patient flow. Maintain patient privacy, dignity, and confidentiality in all interactions. Respect and uphold patients' rights in every aspect of service delivery. Serve as the first point of contact for patients, providing information and assistance as needed. Collaborate with medical staff to ensure smooth operations and communication. Handle administrative tasks such as answering phones, managing emails, and processing paperwork. Assist in maintaining a clean and organized reception area. Address patient inquiries and resolve any issues in a professional manner.

Required Education:

High school diploma or equivalent required. Completion of a medical receptionist or medical office assistant program is preferred.

Required Experience:

Minimum of 1 year of experience in a medical office or healthcare setting. Experience with patient scheduling and chart preparation. Familiarity with maintaining patient privacy and confidentiality in accordance with HIPAA regulations.

Preferred Skills and Abilities:

Strong organizational skills with the ability to manage multiple tasks efficiently. Excellent communication skills, both verbal and written, to interact professionally with patients, families, and healthcare team members. Proficiency in using medical office software and electronic health records (EHR) systems. Ability to maintain a high level of professionalism and empathy while respecting patients' rights and dignity. Detail-oriented with a strong commitment to accuracy in handling patient information and office tasks.

Physical Requirements:

Physical ability to sit for up to 8 hours per day, stoop, lift, reach, and perform other repetitive movements Possess the physical ability and perceptive acuity (vision and hearing) to perform all direct and indirect job duties, with or without accommodations