Medical Front Desk Lead Full-Time | $19-$20/hour

Monday-Thursday:

7:30 AM-6:00 PM |

Friday:

8:00 AM-1:00

PM Location:

Warren, MI 48092 About Spinal Recovery Center Spinal Recovery Center is dedicated to helping patients improve their quality of life through advanced, non-surgical treatments for spinal and joint conditions. Our patient-focused team combines innovative technology with personalized care to deliver an exceptional experience from the front desk through treatment. Why This Opportunity? Lead front desk operations within a growing healthcare practice Work with a collaborative team focused on patient-centered care Play a key role in improving the patient experience Help optimize scheduling, collections, staffing, and administrative processes Support team development and overall clinic performance What You'll Do In this leadership position, you'll help keep front office operations organized, efficient, and patient-focused while providing guidance and support to the administrative team.

Key responsibilities include:

Direct daily front desk activities, including patient registration, check-in/check-out, scheduling, collections, and overall workflow. Train, coach, mentor, and provide performance feedback to front office staff. Oversee insurance verification, eligibility, and collection of copayments, coinsurance, and deductibles. Coordinate staffing schedules, PTO requests, and coverage requirements. Track team performance through KPIs, scorecards, reports, and other operational metrics. Monitor collections, payment posting, and ABN compliance. Manage appointment availability, cancellations, waitlists, and opportunities to maximize scheduling. Respond to patient questions, concerns, and escalations with professionalism. Partner with clinical and billing teams to maintain accurate and efficient workflows. Lead staff meetings, training sessions, and development initiatives. Provide operational and performance updates to the Practice Administrator. Assist with recruiting, hiring, and employee performance management as needed. Ensure front office activities comply with HIPAA, OSHA, and company policies. What You Bring Required Qualifications High school diploma or GED 3-5 years of medical front desk experience Strong understanding of insurance verification, eligibility, patient responsibility, copayments, deductibles, and billing processes Experience working with EMR and practice management systems Strong leadership, communication, and organizational abilities Ability to effectively manage priorities in a fast-paced healthcare setting Preferred Qualifications Associate's or Bachelor's degree in Healthcare Administration, Office Management, or a related field At least 1 year of supervisory or management experience Experience with Ambulatory Surgery Center (ASC) scheduling Experience managing or supporting front office operations across multiple locations Benefits We offer a comprehensive benefits package, including: Health, Dental & Vision Insurance Life & AD&D Insurance 401(k) Retirement Plan Paid Time Off (PTO) & Sick Time Company-Paid Holidays Employee Assistance Program LifeMart Employee Discount Program Health Management Tools Emergency Travel Assistance Program Bonusly Employee Recognition DailyPay - On-Demand Pay Access Take the Lead at Spinal Recovery Center If you're an experienced medical front office professional who enjoys leading teams, improving workflows, and creating a positive patient experience, this could be a great opportunity to bring your skills to Spinal Recovery Center. Apply today and join our team in Warren, MI!

Pay:

$19.00 - $20.00 per hour

Benefits:

401(k) AD&D insurance Dental insurance Employee assistance program Health insurance Life insurance Paid sick time Paid time off Vision insurance

Work Location:

In person