Job Summary :

Under the direction of the Health Center manager, the Appointment Clerk/Interpreter performs a variety of task related to answering the telephone, scheduling appointments, mailing reminder letters, no-show letters and recall letters to patients. The Appointment Clerk/Interpreter demonstrates the ability to be a team member. Demonstrates knowledge and skills to appropriately communicate and interact with the patients, families and visitors of all age groups, while being sensitive to their culture and religious belief.

Job Responsibilities :

Communicate effectively with the bilingual (Spanish) patients Answer telephones in a courteous and professional manner Assist patients with scheduling and rescheduling of appointments Monitor calls and responds appropriately Demonstrates the ability to answer patients questions in a professional manner Demonstrates ability to update and correct patients' addresses and contact telephone numbers Consistently mails appointment reminder letters one week in advance of appointments Make appointment reminder calls a day in advance of appointment Deliver messages to providers and staff Consistently mail monthly recall letters, paps, and immunizations Consistently mails "Welcome Cards" to all new patients Answers the telephone by the third ring Is willing to relieve and provide back-up for the Medical Receptionists, as needed Keep adequate supplies on hand Keep the work area clean and organized Maintains prompt and regular attendance Verify timecard at the end of each pay period Performs related work, as assigned Must be flexible and willing to float to other clinic locations as needed to support operational needs, ensure adequate coverage, and maintain quality patient care Completes the required IT/Security trainings prior to the deadline

Job Requirements :

Must have a high school diploma or GED Must demonstrate basic computer and typing skills Must have pleasant and courteous telephone voice with good diction Formal Spanish training to be able to communicate effectively using Spanish, or bilingual Some work experience in a health/clerical related field Knowledge of basic medical terminology helpful Prior interpretation experience required Knowledge of basic recordkeeping an filing systems Demonstrates skill in written and oral communications, including assisting patients with necessary forms Be able to perform multiple tasks Must demonstrate a positive personal attitude, such as professionalism

Physical and Other Requirements :

Must continuously listen, visualize, have dexterity and eye-hand coordination Ability for simple grasping and speed work Must frequently stand, squat, reach, use both right and left forearm rotation and walk Must show a dedication to duty, including a willingness to travel and work extended hours as necessary Must occasionally kneel, twist, have ability to grasp firmly, lift and carry, push and pull in excess of 10 lbs.