Experienced Dental Front Desk Coordinator Falls Lake Dental - Raleigh, NC Monday-Thursday | No Fridays | No Weekends | 7:30 AM-5:00 PM $23-$26/hour based on experience Falls Lake Dental is a privately owned general dental practice seeking an experienced Dental Front Desk Coordinator . We are looking for someone who is organized, dependable, professional, and comfortable taking ownership of daily front-office responsibilities. Previous general dental front desk experience is required. This is not an entry-level position. Responsibilities Answer phones and assist patients professionally Check patients in and out Schedule and confirm doctor and hygiene appointments Review upcoming schedules and prepare patients prior to arrival Verify PPO insurance and prepare benefit breakdowns Submit claims, attachments, narratives, and pre-authorizations Post EOBs and follow up on outstanding or denied claims Present treatment estimates and discuss patient financial responsibility Collect payments and outstanding balances Follow up on unscheduled treatment and planned appointments Maintain accurate patient records and documentation Work with the clinical team to maintain an efficient schedule Qualifications Minimum 2 years of dental front desk experience Strong experience with PPO dental insurance, claims, and EOBs Excellent communication and organizational skills Reliable attendance and punctuality Ability to manage multiple responsibilities accurately Open Dental experience and treatment coordination experience are strongly preferred. Compensation & Benefits $23-$26/hour , based on experience and demonstrated ability. Paid holidays PTO 401(k) with employer contribution Employee dental benefits Scrub allowance Four-day workweek No evenings, Fridays, or weekends We value team members who communicate clearly, follow through consistently, and take ownership of their responsibilities. Applicants with experience limited to non-dental healthcare settings may not have the dental-specific insurance and scheduling experience required for this position. Experienced dental professionals who are currently employed are encouraged to apply. All inquiries will be kept confidential.

Pay:

$23.00 - $26.00 per hour

Benefits:

401(k) 401(k) matching Employee discount Paid time off Retirement plan Application Question(s): The compensation range for this position is $23-26/hour depending on experience and demonstrated ability. What hourly rate are you seeking within this range? What are you hoping to find in your next dental office that you don't have in your current position? How many years of front desk experience do you have in a general dental practice? Please list the practice names and approximate dates of employment. Which dental practice management software have you used regularly (Open Dental, Dentrix, Eaglesoft, Curve, etc.)? Approximately how long did you use each? List the dental insurance tasks you have personally handled start-to-finish... Insurance verification PPO benefit breakdowns Claims submission EOB posting Insurance follow-up Narratives/attachments Pre-authorizations Treatment estimates How many scheduled workdays have you missed (excluding approved vacation) during the past 12 months? Please briefly explain if applicable. This position is Monday-Thursday only, beginning before 7:45 AM. Are you able to reliably work this schedule long term? Describe one dental insurance claim or appeal that you successfully resolved. What was the issue, what steps did you take, and what was the outcome?

Work Location:

In person