UR Medicine is hiring a Front Office Coordinator (also known as an Outpatient Access Representative III) for our Orthopedic outpatient clinic in Canandaigua, NY. This is a senior front desk role — think lead medical receptionist with a mentorship component. The ideal candidate serves as the resource the team turns to for patient check-in questions, scheduling issues, and escalated customer service situations. A medical background is a plus, but candidates who have led a front desk or customer service team in any high-volume environment are strongly encouraged to apply.

What the role involves:

Leading front office operations including patient check-in, registration, and scheduling Handling escalated patient interactions and serving as the team's first point of escalation Mentoring front desk staff and supporting new hire training Managing referral queues and provider support functions in the electronic health record system Providing coverage support when department needs arise The ideal candidate: 2+ years in a front desk, medical receptionist, patient check-in, or customer service role Experience as a team lead, senior rep, or informal go-to resource for a team Strong de-escalation and professional communication skills High school diploma required; Epic or eRecord experience a plus The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

Work Location:

In person