Provides coordination, clerical and administrative support to the health care team on patient care units. Maintains a customer focused approach establishing effective communication between the health care team and the patient, family/significant other.

Responsibilities:

Communication

• Demonstrates the ability to process and interface appropriate information between the health care team and the patient, family/significant other to ensure quality patient outcomes. Secretarial
• Maintains the flow of telephone communication through appropriate information gathering and relay. Documentation
• Appropriately transcribes MD orders and pertinent patient information. Reception Services
• Greets and directs all customers in a friendly and courteous manner. Scheduling Patients
• Appropriately schedules patients for all needed services. Forms Management
• Maintains knowledge of general Hospital and unit specific forms, ensuring adequate supplies are available at all times. Maintains daily logs and/or renewals for patient updates. i.e. DNR, Fall risk, etc. Unit Specific Competencies
• See attached.

Maintains all components of chart, i.e., thins, fills, inserts, labs, etc. Acts as preceptor for all orienting and new unit coordinator. Ensures that the documentation for admission, transfer and discharge processes are completed. Performs any other duties as assigned.

Experience:

Additional training or education in the health care/medical terminology field desirable. Well developed interpersonal and communication skills.

Education:

High School Diploma or equivalent education/experience required

Licenses/Certifications:

Computer experience required. BLS prefered.