About the Position Family Planning Services of Lorain County is seeking a friendly, reliable, and compassionate Bilingual Medical Receptionist / Clinical Assistant to join our healthcare team. The ideal candidate is fluent in English and Spanish, communicates clearly, stays organized, and enjoys helping patients in a fast-paced clinical environment. Key Responsibilities

• Greet and check in patients in a warm, friendly, and professional manner.
• Answer phones, schedule appointments, and respond to patient inquiries.
• Verify patient demographic and insurance information.
• Maintain accurate patient records and documentation.
• Assist clinical staff with basic clinical and administrative tasks.
• Compile chart audit reports and process records requests in accordance with HIPAA privacy requirements.
• Communicate effectively and respectfully with English- and Spanish-speaking patients.
• Maintain patient confidentiality and follow office policies and procedures.
• Provide excellent customer service and support to patients and families.
• Scan records into the electronic medical record (EMR) system.
• Balance the end-of-day cash drawer and assist with inventory management.
• Manage multiple priorities and work independently when needed. Required Qualifications
• Fluency in English and Spanish.
• Excellent verbal and written communication skills.
• Professional, dependable, and organized work habits.
• Ability to multitask effectively in a busy healthcare setting.
• Comfort using electronic medical records and general computer systems.
• A compassionate, patient, and respectful approach to working with patients. Preferred Qualifications
• Previous medical office, reception, or clinical support experience. What We Offer
• Competitive pay.
• A supportive and professional work environment.

How to Apply Apply through Indeed and include a current resume. A brief cover letter describing your medical office experience and bilingual communication skills is encouraged. Equal Opportunity Statement Family Planning Services of Lorain County is an equal opportunity employer. We value a diverse workforce and consider qualified applicants without regard to legally protected characteristics.

Pay:

$18.00 - $22.00 per hour Expected hours: 38.0 per week

Benefits:

Bereavement leave Flexible spending account Health insurance Paid time off Parental leave Retirement plan

Work Location:

In person