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8
881699467
Front Desk Staff
Career Insights for Medical Secretary
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Based on Oregon data
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What they do
A Medical Secretary provides secretarial work that requires specialized knowledge of medical terminology and procedures, insurance and billing processes and medical records management. Works with physicians and other clinicians. May gather intake information from patients scheduled for appointments at an office.
$47,538 / year median in Oregon
+9% projected growth
Job Description
We are seeking a dedicated and skilled Front Desk Staff member to join our fun and dynamic healthcare team. This role is essential in providing high-quality patient care and administrative support within a fast-paced medical environment. The ideal candidate will have experience in health care, but that is not a requirement for employment. A strong understanding of medical terminology and patient service are a plus. Responsibilities Greet patients and families warmly, ensuring they feel welcomed and attended to promptly Answer multi-line phone system with professionalism, demonstrating excellent phone etiquette and customer support skills Manage front desk activities including scheduling appointments, registration management, and managing payments. Assist with office management duties including organizing supplies, maintaining cleanliness, and supporting administrative workflows Provide accurate information to callers and visitors, directing inquiries to appropriate staff members or departments Utilize EHR systems for accurate patient record management Experience Strong office management skills combined with phone and general computer literacy for efficient document handling and communication. Excellent organizational skills with the ability to multitask in a fast-paced environment Demonstrated experience in front desk operations, including multi-line phone systems and phone reception duties Exceptional customer service skills with a professional demeanor. Proven ability to manage time effectively, prioritize tasks, and maintain accuracy through proofreading and data entry tasks Experience in healthcare preferred Familiarity with medical coding and billing practices is advantageous. Bilingual proficiency is a plus.