Key Responsibilities Front Desk & Client Operations

• Oversee daily front desk operations, including scheduling, phone coverage, client check-in/check-out, and client communications
• Ensure a welcoming, organized, and professional environment for clients and families
• Monitor appointment flow and support providers with administrative coordination
• Address client inquiries, concerns, and administrative needs in a timely and compassionate manner Staff Onboarding & Training
• Coordinate onboarding for new employees, interns, and contractors
• Conduct administrative training related to scheduling systems, EHR use, office policies, HIPAA compliance, and workflow procedures
• Ensure completion of required onboarding documentation and internal checklists
• Serve as a point of contact for new staff questions related to office operations Billing, Collections & Financial Support
• Track client balances, copays, deductibles, and outstanding collections
• Ensure timely collection of client payments and follow-up on outstanding balances
• Collaborate with billing specialists or external billing companies as needed
• Maintain accurate records related to payments and financial workflows Office Operations & Administrative Management
• Oversee daily operations of the office(s), ensuring efficiency and organization
• Maintain office policies, procedures, and operational workflows
• Monitor compliance with internal procedures and confidentiality standards
• Support leadership with administrative reporting and operational problem-solving Supplies & Office Needs
• Monitor inventory and order office supplies, clinical materials, and equipment as needed
• Ensure offices are stocked, clean, and function appropriately
• Coordinate with vendors, maintenance, and service providers as needed General Administrative Support
• Assist leadership with administrative tasks, scheduling, and internal coordination
• Maintain organized records, files, and documentation
• Support team communication and collaboration across departments
• Identify opportunities to improve efficiency, organization, and office systems Skills & Competencies
• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities
• High level of professionalism and discretion
• Ability to handle sensitive and confidential information (HIPAA compliance)
• Proficiency in office software, EHR systems, and scheduling platforms
• Problem-solving mindset with attention to detail
• Ability to lead, train, and support staff effectively Interpersonal and leadership skills Work Environment & Expectations
• Fast-paced mental health setting
• Requires flexibility, reliability, and strong time management
• Regular interaction with clients, clinicians, and leadership

Pay:

From $21.00 per hour Expected hours: 40.0 per week

Benefits:

Paid time off

Work Location:

In person