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IT Field Technician
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Job Description
IT Field Technician
US, SC, Columbia Key Responsibilities On-Site Support:
Travel to client sites or branch offices to diagnose and fix hardware, software, and peripheral issues.
Hardware & Network Setup:
Install computers, printers, routers, switches, and run network cabling.
Maintenance & Updates:
Perform routine system patching, backups, and equipment upgrades.
Documentation & Ticketing:
Record troubleshooting steps and track service requests using IT ticketing software.
Required Skills & Qualifications Technical Knowledge:
Proficiency in Windows/macOS, basic TCP/IP networking, and hardware diagnostics.
Experience:
Typically 1 to 5 years of experience in desktop support or field services.
Soft Skills:
Strong customer service, independent problem-solving, and clear communication.
Requirements:
A valid driver's license, reliable transportation, and sometimes specific industry certifications (like CompTIA A+ or Network+