A Medical Secretary provides secretarial work that requires specialized knowledge of medical terminology and procedures, insurance and billing processes and medical records management. Works with physicians and other clinicians. May gather intake information from patients scheduled for appointments at an office.
Katy / Cypress, TX area (exact location shared during the interview process)
Job Type:
Full-time Pay:
$18-$22 per hour base + commission on services, retail, and memberships About the Opportunity Lacey Lobetta & Co. is a boutique consulting firm partnering with elite aesthetic practices. We are currently hiring on behalf of two established, growing medical spas in the West Houston area — one in Katy and one in Cypress. The front desk is the heartbeat of a luxury practice. It is the first voice a patient hears, the first face they see, and the person who shapes every impression in between. We are looking for a Front Desk Coordinator who understands that this role drives revenue, retention, and patient loyalty — and who wants to be compensated accordingly. What You'll Do Deliver a warm, polished, five-star experience at every touchpoint — phone, text, email, and in person Manage the schedule with intention: confirmations, optimized booking, waitlists, and minimizing gaps Guide patients through check-in and checkout, including rebooking every patient before they leave Educate patients on memberships, packages, and retail — and earn commission when they enroll Support patient financing and loyalty program enrollment (Alle, Aspire, and similar platforms) Keep the front of house immaculate, organized, and on-brand at all times Track your personal performance metrics: rebooking rate, membership conversions, and retail attachment Who You Are Experienced in a customer-facing role — medical spa, salon, hospitality, or luxury retail preferred Comfortable with booking software and technology (Zenoti, Boulevard, or similar a plus) Familiar with KPIs — or eager to learn how to track and grow your own numbers A natural communicator who can educate without pressuring Highly self-motivated, organized, and dependable — you own your desk like it's your business Polished, professional, and aligned with a luxury patient experience What We Offer Competitive base pay: $18-$22/hour, based on experience Commission on membership enrollments, retail sales, and service bookings A structured practice with real training, clear systems, and defined growth paths The opportunity to grow into practice coordination or management roles How to Apply Submit your resume along with a brief note telling us about a time you turned a first-time customer into a loyal regular. Candidates who move forward will learn full practice details during the interview process.
Pay:
$18.00 - $22.00 per hour
Benefits:
401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Professional development assistance Vision insurance
