Greet patients and visitors in a courteous and friendly manner Maintain patient confidentiality Screen calls, arranges appointments and assist with information for referrals Prepares new records, files, and maintains records Type correspondence, reports, memos, and forms as requested by physicians and/or administration Prepare bank deposits to bank Perform insurance verifications, assist billing department with collections Take clear and concise phone messages Schedule and confirm appointments daily Collect co-pays, deductibles and inquire on previous balances Maintain documentation in EMR system Maintain inventory and submit front office supply order to administration. Keep front area neat and tidy at all times Copy medical information as requested following proper procedures Distribute mail and handle routine correspondence Distribute incoming reports and correspondence and files in patient charts Cross train to perform back office /physical therapy desk duties when needed Maintain a professional demeanor and appearance Assist with other duties as assigned