Front Office Lead Ripple Wellness - 5.0 Washougal, WA Job Details Full-time $22 - $24 an hour 3 hours ago Benefits Paid time off Employee discount Retirement plan Qualifications Teamwork Medical insurance coverage verification Customer service HIPAA Medical scheduling Administrative experience Attention to detail Full Job Description Be part of our collaborative wellness team! Ripple Wellness is a multi-disciplinary wellness center in Washougal seeking a friendly, organized, and reliable Front Office Lead to support our providers, keep our administrative systems running smoothly, and welcome our patients. This is a great role for someone who loves details and organization, but also genuinely enjoys people. We are looking for someone who can keep track of the moving pieces, follow through on the details, communicate clearly, and bring a warm, positive presence to the front desk.

Position Details Schedule:

Monday-Friday, 11:15am-5:45pm. 30 hours/week.

What We Offer Competitive wage:

$22-$24/hour Complementary healthcare discount on Ripple services Paid time off

SIMPLE IRA

retirement plan Who We're Looking For We're looking for someone who is organized, detail-oriented, dependable, and people-friendly. The Front Office Lead plays an important role in keeping the day-to-day operations of our front office running smoothly while creating a welcoming experience for patients and supporting our providers. We're looking for someone who is: Organized and detail-oriented Reliable, responsible, and able to work independently Friendly, personable, and comfortable working with patients and providers Positive, flexible, and a good team member A strong communicator who is comfortable learning new systems and processes Previous reception, administrative, or customer service experience is strongly preferred. Experience in a medical or healthcare setting and familiarity with HIPAA and health information is a plus. Knowledge of health insurance is helpful, but willingness and ability to learn insurance verification and benefits is essential. Key Responsibilities Coordinate patient scheduling for providers and help maintain efficient, accurate schedules. Greet patients warmly and handle check-ins, check-outs, payments, and appointment scheduling. Professionally manage incoming communication, including phone calls, voicemails, emails, and faxes. Support providers with day-to-day administrative needs and help keep office workflows running smoothly. Process incoming and outgoing referrals and medical records and ensure required documentation is completed accurately. Coordinate lab orders, prescription requests, and follow-up communication on behalf of our naturopathic doctor. Communicate with patients, pharmacies, and outside healthcare offices to help ensure timely follow-through. Verify patient insurance benefits and communicate relevant information to patients. Assist with insurance-related authorizations and administrative follow-up. How to Apply Please submit your resume and cover letter in response to this posting and answer the application questions. Two professional references will be required during the hiring process. Visit to learn more about Ripple Wellness. We look forward to meeting you! "Ripple is a rare kind of workplace that values both intuition and organization with structure, heart and a genuine sense of community. I truly valued my time working here." Tori D.,

Medical Receptionist Job Type:

Full-time Pay:

$22.00 - $24.00 per hour

Benefits:

Employee discount Paid time off Retirement plan Application Question(s): What are you looking for at this time and how does the job description and hours fit with what you are looking for? What administrative and customer service skills and experience do you have that are relevant for this position? How do you implement wellness in your life?

Work Location:

In person