The Position:

Manage a team of offshore Medical Scribes and other clients in a clinical setting to deliver superior customer service. Monitor Medical Scribe team to ensure delivery of complete and accurate note taking during patient visits and accurate documentation in the customer's electronic health records system. Conduct periodic audit checks and manage internal teams' performance. Drive client retention, satisfaction and growth of service offering by serving as a trusted advisor to stakeholders. Manage onboarding, training and regular checkpoints while leading strategic business reviews with customers and internal management team. Communicate effectively with healthcare team members to clarify information and ensure accurate documentation. Consistent health monitoring to ensure quality and high services utilization using key metrics and data analytics to spot disengagement, downturns, and execute proactive retention playbooks/effort. Partner cross functionally to advocate for customer needs and deliver exceptional service. Mentor teammates and improve processes.

Knowledge, Skills, Abilities:

Proficiency in identifying customer risks, expansion opportunities and proven track record of building strategic initiatives that strengthen partnerships. Ability to prioritize positive impact over busy work. Strong sense of ownership while empowering others to do the same. Analytical mindset with data at the forefront. Superior communication skills, written and verbal. Strong presentation skills. Knowledge of CRM (preferably QuickBase). Proficient in Microsoft Office Business Suite (Word, PPT, Excel, Outlook Mail).

Minimum Requirements:

4+ years of experience in a clinical patient setting is preferred either as a medical scribe or office manager in a medica facility. Experience using a variety of EHR systems.

Pay:

$65,000.00 - $75,000.00 per year

Work Location:

In person