BH Link Care Coordination Specialist (Per Diem) Community Care Alliance - 3.4 East Providence, RI Job Details Per diem 5 hours ago Qualifications Bilingual Patient comfort Overseeing health insurance pre-certification Electronic health records (EHR) management Referral services for crisis intervention support Multilingual Client rapport building Greeting customers Care documentation De-escalation techniques Assisting medical staff Conflict de-escalation Healthcare referral management Mental health resources facilitation Task prioritization Client referral services Clinical documentation Personal transportation assistance Practical assistance for crisis intervention Patient transport coordination Security system monitoring (security system operation) Working with individuals with mental health conditions Human Services Experience working with individuals with substance use disorders Care coordination Associate's degree Associate's degree in human services Entry level Full Job Description Care Coordination Specialist (Per Diem)

Shifts:

1st,2nd and 3rd The BH Link is searching for enthusiastic professionals who are looking to make a positive impact in the Rhode Island community! The BH Link is a 24/7 triage facility providing assessment and referral services for adults experiencing mental health and/or substance use crises. The role of the Care Coordination Specialist will be to provide a warm welcome for clients visiting the program, to provide support to the clinical team throughout the client's visit, and to facilitate connections during referral processes.

Roles and Responsibilities:

Assist clients in filling out paperwork, as needed, Provide information about the BH Link for clients, friends, and family. Help to ensure the comfort and safety of clients throughout their visit to BH Link. Monitor facility cameras and help to ensure environmental safety on and around the grounds of the program. Guide clients through safety checks during their entry into the BH Link facility. Assist in facilitating transportation to and from the BH Link facility, as needed. Assure that treatment bays are presentable and safe prior to the transition of a client from the waiting room to the treatment bay. Maintain documentation and logs, as appropriate. Engage in insurance authorization. Consistently assess the needs of the program to determine where support is needed. Provide additional clinical and administrative support as needed.

Desired Skills:

Personable and compassionate in approach. Able to build rapport with clients within a short period of time. Able to apply learned verbal de-escalation techniques with clients in crisis. Works well in a team setting and communicates effectively with other professionals. Proactive and engaged when working with clients and co-workers. Ability to multi-task and prioritize effectively in fast-paced environments. Ability to work on various platforms, including electronic health records. Multilingual professionals are encouraged to apply (and reimbursed accordingly).

Experience and Education:

Minimum associate's degree in human services (or equivalent experience). Preferred 1-3 years' experience in human services (or other relevant experience). About Us Community Care Alliance provides an array of services and supports that are linked together so people can access help for their unique situations. Our goal is to help all members of our community become healthier, more self-reliant and better informed to meet their economic, social and emotional challenges. Community Care Alliance is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, age, national origin, or disability. Military friendly employer!