Mobile Crisis Response On-Call Counselor

POSITION OVERVIEW

This position provides in-person crisis counseling and emotional support to clients on dispatch calls in community settings wherever a crisis is occurring (private residences, schools, hospitals, etc.). Counselors respond to clients within 60 minutes in Johnson and Iowa Counties. On-call counselors station at home for their shifts with no additional shift responsibilities for a reduced on-call rate, and respond to clients in crisis as needed at a higher rate of dispatch pay. Additional rates are available for training/supervision. Requested Hours (16+ weekly)

• Tuesdays 10p into 6a Wednesdays
• Wednesdays 10p into 6a Thursdays
• 24/7/365 program with opportunity for additional hours On-call, contingent position with different rates of pay: Dispatch rate: $50/hour On-Call rate: $8.

25/hour (staff may station from home/anywhere in dispatch area) Training and meetings rate: $20/hour

EXAMPLES OF DUTIES

Mobile Dispatch:

 Responsible for responding to mobile crisis dispatches for scheduled shift  Complete related data entry and paperwork as necessary  Complete required agency paperwork  Be accessible by telephone during all scheduled shifts (on-call counselors may station at home and/or sleep during overnight shifts as long as they are still accessible by phone)  Arrive at any client location within one hour of being called, coordinating arrival with co-worker in any situation requiring a two person response

General Responsibilities:

 Function as an effective team member and represent the agency in a professional manner.  Successfully complete required trainings within required time periods, including up to 30 hours of initial training prior to dispatch

Requirements:

 One of the following education and/or training qualifications must be met: 1. A mental health professional as defined in Iowa Code section 228.1 2. A bachelor's degree with 30 semester hours or equivalent in a human services field (including, but not limited to, psychology, social work, nursing, education) and a minimum of one year of experience in behavioral or mental health services 3. A law enforcement officer with a minimum of two years of experience in the law enforcement officer's field 4. An emergency medical technician (EMT) with a minimum of two years of experience in the EMT's field 5. A peer support specialist with a minimum of one year of experience in behavioral or mental health services 6. A family support peer specialist with a minimum of one year of experience in behavioral or mental health services 7. A registered nurse with a minimum of one year of experience in behavioral or mental health services 8. A bachelor's degree in a non-human services-related field, associate's degree, or high school diploma (or equivalency) with a minimum of two years of experience in behavioral or mental health services, and 30 hours of crisis and mental health in-service training (in addition to the required 30 hours of department-approved training.  Must complete 30 hours of department approved training or show proof of prior training within 90 days of hire  Pass criminal records/dependent adult/child abuse checks completed by your employer.  Dependable transportation  Possess a valid driver's license and provide a certified driving record if transporting clients or coworkers  Working telephone or means to accept dispatch calls  Ability to work a flexible schedule, including nights

Desired Qualifications:

 Crisis Intervention with experience in suicide intervention, and postvention  Knowledge of community resources  Experience assisting people with relationship difficulties, depression, stress, extreme poverty, mental illness, parenting etc.  Previous experience working with victims of crime  Ability to provide services with trauma informed practices  Ability to work under pressure and cope with stressful situations  Ability to prioritize multiple tasks and work independently  Ability to write reports and proposals  Fluent in Spanish, Arabic, French or Swahili  An appreciation for providing developmental opportunities for staff and practicum students  Ability to demonstrate commitment to working with a team of professionals  Personal attributes such as professionalism, commitment to self-improvement and development, friendliness, tact, enthusiasm, creativity, sensitivity, sense of humor, and honesty  Ability to operate a computer and use basic word processing software and email Questions? Please reach out to our program manager at kayla.cleland@builtbycommunity.org

• CommUnity Crisis Services and Food Bank is an Equal Opportunity Employer

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Job Type:

Part-time Pay:

Up to $50.00 per hour

Work Location:

Hybrid remote in Iowa City, IA 52240