It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Community GoHealth Team Lead Medical Assistant Full time Job Summary The Team Lead Medical Assistant supports providers, Radiologic Technologists, and patients by overseeing day-to-day clinical and administrative operations within the center. This role blends leadership responsibilities with hands-on patient care, ensuring high-quality, efficient service delivery. This position plays a key role in driving operational excellence, supporting team performance, and delivering an exceptional patient experience aligned with our mission and core values: Collaboration, Innovation, Diversity & Inclusion, Integrity, and Accountability. Key Responsibilities Leadership & Operations Provide day-to-day supervision and support to center team members Oversee daily operations including inventory, ordering, cash handling, and follow-ups Conduct monthly inventory and approve supply orders Support ROM with patient concerns and center-level escalations Participate in hiring processes and provide feedback on candidates Assist with performance management, coaching, and development of team members Support MOD (Manager on Duty) responsibilities including meetings, events, and weekend coverage Partner with leadership on KPIs and strategic initiatives (NPS, patient flow, registration accuracy, etc.) Assist with staffing coverage as needed, including last-minute callouts Patient Care & Clinical Support Perform patient intake, including medical history, vitals, and visit documentation Conduct point-of-care testing (e.g., flu, strep, urinalysis, ECG) Prepare patients for exams and support providers during visits Educate patients and provide updates on care status Coordinate referrals and follow-up care Complete patient registration, insurance verification, and co-pay collection Administrative & Compliance Maintain accurate medical records and EHR documentation Ensure clinic cleanliness, stocking, and readiness Perform opening/closing procedures and end-of-day reporting Monitor equipment calibration, QA/QC logs, and submit maintenance requests Conduct patient follow-up calls and manage communications Support compliance with company policies, including corrective action processes Minimum Qualifications Education High school diploma or equivalent required Graduate of an accredited Medical Assistant program preferred Experience 2+ years of Medical Assistant experience required 5+ years of healthcare or relevant experience (or military medical experience) may be considered in lieu of certifications Leadership or supervisory experience preferred Certifications One of the following is required: CMA (AAMA) RMA (AMT or AAH) CCMA (NHA) NCMA (NCCT) NRCMA (NAHP) ARMA OR accepted at hire: EMT, CNA, LPN, or RN Additional requirements: BLS certification (required at hire) CPOE certification within 2 weeks of start (if not already certified) Valid driver's license and successful MVR check Knowledge, Skills & Abilities Strong knowledge of medical terminology and clinical workflows Excellent time management and multitasking skills Strong communication and interpersonal skills High attention to detail and organizational ability Proficiency in Microsoft Office and Electronic Health Records (EHR) systems Customer service-focused with strong problem-solving skills

Core Competencies Collaboration:

Builds strong partnerships across teams

Innovation:

Drives efficiency and process improvements

Diversity & Inclusion:

Fosters an inclusive, respectful environment

Integrity:

Acts ethically with professionalism and accountability

Accountability:

Takes initiative and delivers results Additional Information Must be able to work flexible schedules, including weekends and holidays May be required to travel between centers as needed All other duties as assigned Set up email alerts as new job postings become available that meet your interest! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!