BRANCH MANAGER

We're looking for a candidate with customer service and manager/administrative experience to join our team as a Branch Manager. Full time, $25-$35/hour based on experience, plus PTO and bonuses. Schedule is Monday - Friday 8:30am-4:30pm in the office.

Position Responsibilities Summary:

The Branch Manager oversees operations in order to deliver consistent, safe, compassionate, and high-quality care to every client. Must demonstrate the skills, abilities, and competencies to run a home care office: hire, teach, and develop a high-performance branch supervisory and field team; effectively execute performance management, scheduling, payroll, billing and medical coding programs, policies, and procedures. Partner closely with the branch Director of Nursing, Sales Manager, Scheduler, and other key staff to maximize patient-centered care, branch revenues, and profitability. The Branch Manager is responsible for overall branch operations and is accountable for all personnel, both office and field staff. The Branch Manager oversees customer satisfaction and onboarding of new clients. The Branch Manager oversees orientation and training of new caregivers, and proper documentation for scheduling and billing purposes. Branch Manager must have a positive attitude and a strong willingness to learn and work as a member of a growing and evolving team

Qualifications:

High School Diploma; Associates and/or Bachelor Degree in Business Management or Administration Or a combination of education/experience; and minimum of 2 years' experience managing an office or department Experience with MSOffice (Outlook, Word, Excel, and PowerPoint) Experience working in and/or managing a high-volume healthcare office branch or agency, with a strong customer relations and quality of work culture Experience managing people and effectively scheduling staff at all levels Valid driver's license and auto insurance Reliable transportation

What We Offer:

At BrightStar Care we value each of our employees and care about their wellbeing. We strive to provide best-in-class benefits packages, including: Exclusive Employee Discount and Gift Programs Bereavement leave PRN options available KPI-based bonuses Insurance Stipend Generous Paid Time Off Plans Mileage Reimbursement for clinical / administrative positions Free Training Part of a team with RN Oversight Employee referral bonus Home Health or Facility shifts available Mobile shift access Weekly pay w/ direct deposit Flexible schedule Free continuing education Nurse and Employee of the month HomeCare Pulse Employer of Choice Variety of in-home and assisted living assignments, procedures, and treatments Joint Commission accredited Responsibilities Client/customer care: Effectively manages customer/client care relations. Implements and executes consistent \"inquiry to client\" conversion practices to drive revenues and client base. Ensure high-quality customer care is provided at every stage of the client touch-points and experience from phone to in-home consultation to maximize customer retention.

Recruitment:

Indirectly supervises active, ongoing recruiting strategies to attract the best field staff and branch office staff. Conducts thorough and engaging employee orientations to properly on-board new hires. Executes all required training programs and provides on-going opportunities for employee development, cross-training, and career growth and advancement. Consistently documents performance, coaches on the job, provides timely and appropriate feedback, and disciplines as needed to improve employee performance, productivity, and client care. Fosters strong and positive employee relations to prevent frivolous unemployment claims and employer liability. Payroll, scheduling, billing, and coding management: Supports and uses all technology tools and resources to ensure proper business processes (ABS, BrightConnect, MSOffice, Connecteam). Ensure timely and accurate billing, coding, and hourly time records and reporting. Effectively manages hiring and termination procedures. Ensures staff are properly trained and available as needed. Ensure care and coverage 24/7 to meet the needs of our clients and protect BrightStar brand standards. Participates in weekly on-call rotation as needed Accreditation and compliance: Enforces and maintains all Joint Commission accreditation standards of excellence. Complies with all federal, state, and local regulations and employment laws and practices. Effectively manages workers' compensation programs; safety and injury prevention; return to work procedures. Ensure education and compliance of all HIPAA regulations and requirements. Ensure file maintenance and security standards are consistently practiced and enforced to protect employee and client records. We are an Equal Opportunity Employer and do not discriminate against applicants on the basis of race, ethnicity, gender, veteran status, or disability or any other federal, state, or local protected class.

Pay:

$25.00 - $35.00 per hour

Benefits:

Flexible schedule Paid time off Referral program

Work Location:

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