Patient Advocate/MA Receptionist - Surgical Team Cirugía

Sin Fronteras Location:

Downtown Bakersfield, CA Position Type:

Full-Time Compensation:

$19.00/hour

Benefits:

40 hours PTO | 40 hours Sick Time | 401(k) | 50%

Shared-Cost Health Insurance Requirements:

Medical Assistant Certification | Medical Terminology | Bilingual (English/Spanish required) Position Overview Cirugía Sin Fronteras is seeking a high-performing Patient Advocate/Receptionist to join our fast-paced medical office. In this dynamic, dual-role position, you will serve as the first point of contact for patients while also acting as a key liaison between patients and healthcare providers. You will manage front office responsibilities while ensuring patients successfully progress through their surgical journey. This is more than a traditional receptionist role, you are a key driver in making surgeries happen , working closely with providers to coordinate care and deliver a seamless patient experience. As needed, you will also support Dr. Enriquez, a general surgeon, during monthly visits to our Nevada office by providing essential support. Your Impact You will play a critical role in both first impressions and patient outcomes by: Creating a welcoming and efficient front office experience Ensuring patients are properly scheduled, informed, and prepared Helping move patients efficiently from consultation to surgery Preventing gaps in care through proactive follow-up and coordination Key Responsibilities Reception Answer and manage incoming phone calls in a professional and timely manner Schedule, reschedule, and confirm appointments for all three providers Check in and check out patients accurately and efficiently Verify patient information, insurance details, and required documentation Maintain front office organization and ensure smooth daily operations Provide a welcoming, professional, and patient-centered first impression Patient Advocacy Serve as the primary point of contact for patients, addressing concerns and guiding them through their care Educate patients on procedures, treatment plans, and surgical processes with clarity and empathy Advocate for patient needs and ensure they feel supported throughout their healthcare journey Ensure patients complete all required steps for surgical clearance Coordinate surgeries, diagnostics, referrals, and specialist appointments Assist patients with accessing services and obtaining necessary documentation Maintain HIPAA regulations Qualifications Associate's degree in Public Health, Medical Assisting, or related field (preferred) 2+ years of experience in a medical office, patient advocacy, or similar role Strong EMR/EHR experience Knowledge of medical terminology 40+ WPM Bilingual (English/Spanish required)

Job Type:

Full-time Pay:

$19.00 per hour

Benefits:

401(k) Paid sick time Paid time off Application Question(s): Do you have a 45+ words per minute typing certificate?

Education:

Associate (Required)

Experience:

Medical office: 2 years (Required)

Language:

Spanish and English (Required)

License/Certification:

CA License (Required) Certified Medical Assistant (Required)

Work Location:

In person