A Patient Advocate or Navigator provides direct assistance to patients at a health care or long term care facility. Guides patients in understanding their options and making important decisions about their treatment plans and medical costs; provides emotional support; and serves as a liaison with health care providers.
WEST COAST DENTAL ADMINISTRATIVE SERVICES LLC - 2.7
Rialto, CA Job Details Full-time $24 - $28 an hour 15 hours ago Qualifications Customer communication Stakeholder relationship building Full Job Description Patient Ambassador Job Summary The Patient Ambassador is a high-energy, patient-facing role responsible for increasing case acceptance, driving treatment plan conversions, and delivering an exceptional patient experience. We are seeking someone with strong sales and customer service experience who excels at building relationships, connecting with patients, and creating trust quickly. This role combines consultative sales, hospitality, and patient education to help patients understand the value of treatment while supporting office production and growth goals. Key Responsibilities Deliver an outstanding customer experience that makes patients feel welcomed, valued, and comfortable Build strong relationships and establish trust quickly with patients and families Present and explain treatment plans in a confident, professional, and persuasive manner Drive case acceptance by effectively addressing concerns, overcoming objections, and communicating value Utilize strong interpersonal and communication skills to connect with patients and improve treatment conversion Follow up with unscheduled treatment patients and re-engage opportunities into scheduled appointments Discuss insurance benefits, financing options, and payment plans with confidence Maintain a positive, energetic, and service-oriented attitude in a fast-paced environment Collaborate closely with providers and office leadership to support patient care and office goals Qualifications 1-3+ years of sales, customer service, hospitality, or patient-facing experience required Proven ability to build rapport and connect with customers/patients at a high level Strong communication, relationship-building, and closing skills Experience working in a goal-driven or performance-based environment preferred Dental or healthcare experience is a plus, but not required Comfortable discussing financial arrangements and high-value services Skills & Competencies Exceptional customer service and people skills Strong ability to influence and connect with others Outgoing, positive, and confident personality Consultative sales mindset Excellent communication and active listening skills Goal-oriented and results-driven Strong follow-up and organizational abilities Ability to thrive in a fast-paced, high-volume environment
