PRINCIPLE RESPONSIBILITIES

(include but are not limited to): Ensuring proper record maintenance including collecting allergies, contact information, and payment methods Handle inbound calls concerning prescription inquiries and/or triage to the appropriate departments as needed Conducting outbound calls such as welcome calls, refill scheduling calls and physician office follow up calls Perform benefit investigations and coordination of benefits Coordinating timely and accurate medication delivery with members and providers Using operating systems and other tools to assist in managing medication adherence /reimbursement services Directing all clinical inquiries and clinical concerns to a pharmacist Act as a liaison with various channels of healthcare to provide timely access of medication to the patient Maintain patient/member confidentiality and HIPPA compliance at all times

REQUIREMENTS

High school diploma or GED is required Florida or Georgia Pharmacy Technician Registration is required Excellent communication skills Basic computation skills Strong knowledge of medical and pharmacy terminology Knowledge of Microsoft Office or Google Suite Minimum 2 years' experience in a customer service setting or minimum of 1 year in a specialty pharmacy setting Spanish speaking preferred

RMA, CMA

preferred, not required

PHYSICAL DEMANDS

Ability to sit for a minimum of (7) hours Ability to lift and/or move up to 20lbs Ability to multitask

The Perks of Joining Our Team:

We believe in taking care of our team. You'll enjoy a comprehensive benefits package designed to support your well-being and financial future:

Comprehensive Health Benefits:

Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance. Time to

Recharge:

Paid vacation and holiday pay. Focus on

Your Wellness:

We offer a robust Employee Wellness Program. Invest in

Your Future:

401(k) with a company match.

Support System:

Employee Assistance Program provides confidential support and counseling. Get Rewarded for

Referring Great People:

Employee referral program. Ready to start your rewarding journey with us? Apply today! ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our recruitment team at HumanResources@procarerx.com. ProCare Rx is an Equal Opportunity Employer. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.