Patient Advocate

• West Palm Beach, FL Join Florida's Fastest-Growing Medical Supply Company!

We're expanding! Florida's fastest-growing medical supply company is doubling its office space with a beautiful new 8,000 sq. ft. facility near downtown West Palm Beach —and we're looking for compassionate, driven individuals to join our team as Patient Advocates . If you're passionate about patient care and want to work in a fun, supportive, and fast-paced environment with room for personal and professional growth—this is the opportunity for you.

Why You'll Love Working Here:

Rapid Growth & Stability

• Be a part of a thriving healthcare company with a track record of success. Beautiful New Office
• Located near downtown West Palm Beach. Supportive Culture
• Work with a collaborative, mission-driven team. Exceptional Training
• Learn everything you need to succeed and grow. Career Development
• Opportunities for advancement and recognition.

Position Overview:

We're seeking Patient Advocates who are confident communicators, great on the phone, detail-oriented, and passionate about helping others. In this role, you'll be the key point of contact between our company and patients—ensuring they receive timely information, compassionate support, and clear guidance throughout their care journey.

Schedule:

In-Office | Monday

• Friday | 8:30 AM
• 5:00

PM Key Responsibilities:

Answer incoming calls regarding patient and product inquiries Register patients in our custom CRM system with complete and accurate information Make outbound calls to gather missing documentation or clarify patient needs Notify patients of application status, missing information, insurance verification, or eligibility issues Maintain organized and detailed records of patient communication and actions taken Escalate issues or concerns to the Office Manager as needed Collaborate with team members to meet weekly and monthly performance goals

What We're Looking For:

Excellent communicator (Bilingual preferred) Customer service mindset with previous call center or healthcare experience Comfortable on the phone and able to manage a high volume of calls daily Organized and tech-savvy with solid data entry and CRM experience Strong interpersonal skills

• Able to communicate clearly and empathetically with diverse populations Team player
• Ready to work collaboratively and contribute to shared goals Knowledge of HIPAA and ability to maintain patient confidentiality Experience with utilization management is a plus

Qualifications:

High School Diploma required; College Degree preferred Previous experience in a healthcare customer service support role strongly preferred Diabetic patient or DME experience preferred Please note: This job description is intended to provide a general overview of the responsibilities and qualifications required. Duties and responsibilities may change based on business needs. Apply today to be a part of something big

• and help make a difference in the lives of patients every day.

#LP1

Job Type:

Full-time Pay:

$19.00

• $20.

00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): Do you have experience working in the medical field? If so, how many years? Ability to

Commute:

West Palm Beach, FL 33409 (Required)

Work Location:

In person