PATIENT GUIDE

to join our

PATIENT EXPERIENCE

team! Duties include, but are not limited to: Make eye contact, greet, and assist every patient that enters the building through the main entrance. Anticipate the needs of the patient registration staff to keep the process running smooth and timely, often refers patients to clinic reception staff if a backlog is expected. Keep our customers informed of any delays Be a good listener Build relationships with our patients and staff; they will expect to see you and speak with you every time they enter the building. Work with hospital/clinic departments to make the patient experience stress-free by keeping communication open Continuously represent Aspirus Ironwood in a positive manner even outside of working hours. Deliver wheelchairs, food for oncology and clean and dirty instruments.

HOURS:

Part Time; 0.6 FTE or 48 hours per pay period. Day Shift. Experience/Qualifications Knowledge of general office procedures and customer service normally acquired through completion of a high school diploma or equivalent 2-3 years of customer service experience required Previous experience with direct patient care preferred Employee Benefits Full benefits packages available for part- and full-time status. PTO accrual from day one! Generous retirement plan with match available. Wellness program for employees and their families. Aspirus Keweenaw Hospital is a 25-bed hospital grounded in a strong tradition of community and patient-focused care. We are a non-profit, community-directed health care organization based in Laurium, Michigan, with clinics and outreach services in Laurium, Calumet, Houghton and Lake Linden. Aspirus Keweenaw is part of the Aspirus, Inc. exclusive hospital and clinic network, home health and hospice care, pharmacy, critical care, rehab fitness center, medical goods and philanthropic foundation. This is one of three hospitals in the Upper Peninsula of Michigan in the Aspirus family: joining Aspirus Ironwood and Aspirus Iron River Hospital.

Our Mission:

We heal people, promote health and strengthen communities.

Our Vision:

Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others. As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities. Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org. Click here to learn more about the Keweenaw Peninsula .

Credentials:

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