Care Navigator Arista Non-DVM Durham, NC Job Details 17 hours ago Benefits Health savings account Paid holidays Disability insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance Flexible schedule Life insurance Qualifications Collaborate with healthcare professionals Electronic health records (EHR) management Triage Service scheduling In-person customer service Veterinary emergency care Direct client contact Patient advocacy Pet care appointment scheduling Bachelor's degree Decision making Health record tracking Animal patient charting Communication with pet owners Multidisciplinary team collaboration for treatment planning Community relationship building Senior level Managing patient records Care coordination Medical terminology Full Job Description Why Arista? Every pet is unique, and so is our approach at Arista. We are revolutionizing advanced pet care through seamless navigation and support that benefits pets, pet owners, and veterinary professionals. At Arista, we believe exceptional care starts with the people who provide it, and we are committed to providing a collaborative workplace where people feel valued, empowered, and inspired to grow. O ur Core Values & Culture At Arista, our Core Values are the foundation for how we think about our jobs and how we treat others - clients, their pets, our referring veterinary community, and one another. We recruit and promote Arista Team Members with an intentional focus on inclusivity, preserving our strong culture, and recognizing individual abilities and accomplishments. What is Arista? About the Role The Care Navigator is a critical role in ensuring an outstanding experience for pet owners and veterinary teams and the best possible outcomes for pets. As a Team Member at Arista, you will work closely with general practice veterinary teams in the community and the Arista specialty/emergency veterinary teams on behalf of pets and pet owners to facilitate seamless, integrated advanced care. A Day in the Life Build strong relationships with community general veterinary practice teams and the Arista specialty & emergency teams Be viewed as an advocate by pet owners requiring advanced care for their pet Facilitate all communications between the pet owner and the veterinary facilities, including appointment scheduling, general updates, providing support and monitoring response to treatment, and managing concise electronic medical records across systems Keep the Collaborative Care Team connected to drive for the best outcomes with resources available via team-based decision making, preventing duplication of services, identifying any gaps in care, and working across the full spectrum of veterinary care delivery, including telemedicine Serve as the primary contact for clients, primary care & advanced care; serve as triage technician for new and existing clients by gathering relevant clinical information and helping coordinate the appropriate next steps for care See full Job Description for additional responsibilities What You'll Bring to the Team 5 required, 10+ years of experience working as a veterinary professional preferred Experience in both general practice and specialty/emergency veterinary medicine preferred Bachelor's Degree, veterinary technical certification, or equivalent experience Familiarity with medical records and PIMS systems Extremely comfortable with medical language, medical reports, and electronic healthcare communication tools Commitment to exceptional customer service, high-quality care, and overall excellence Ability to work in-person nights, weekends, holidays, and on-call shifts as needed Ability to meet any position-specific screening requirements, such as a clinical acumen assessment Perks & Benefits At Arista, we know that caring for people and their pets requires energy, empathy, and resilience, so we make it a priority to care for our people through investing in programs, resources, and benefits that empower our Team to thrive both professionally and personally. In addition to health, dental, vision, disability, & life insurance, a competitive 401k retirement plan, HSA, a robust Employee Assistance Program, and a variety of other supplemental benefit offerings, our full-time Team Members receive: Paid Time Off & Floating Holidays Personal Pet-Care Program Parental Pay Flexible Schedules Growth Opportunities For other Arista Advanced Pet Care roles, visit our careers page. Follow the growth of Arista on LinkedIn! This Employer participates in E-Verify .