A Patient Advocate or Navigator provides direct assistance to patients at a health care or long term care facility. Guides patients in understanding their options and making important decisions about their treatment plans and medical costs; provides emotional support; and serves as a liaison with health care providers.
Full-Time, Hourly (Non-Exempt) Be the First Smile Our Patients See! Are you someone who thrives on helping others and creating positive first impressions? As a Patient Advocate at Greater Seacoast Community Health (GSCH) , you'll be a vital part of our mission-driven team—helping patients navigate their care with compassion, professionalism, and heart. Every interaction you have makes a real impact in someone's healthcare journey. Here, you're not just answering phones or checking people in—you're helping your community access high-quality, affordable care in a warm, welcoming environment. Why You'll Love Working With Us ❤️
Meaningful Work:
Every day, you'll make healthcare more accessible for families in our community. 🤝
Team Support:
Collaborate with caring professionals across medical, dental, and behavioral health services. 🌈
Inclusive Culture:
Be part of a workplace that celebrates compassion, respect, and collaboration. What You'll Do Welcome and assist patients and visitors with warmth and professionalism. Explain services, eligibility, and sliding fee scale options. Educate patients about deposits, balances, and payment plans. Collect and reconcile deposits and co-pays. Verify insurance and patient information, and update required paperwork. Schedule appointments accurately and efficiently. Refer uninsured patients to Outreach & Enrollment for assistance. Connect patients to additional support services when needed. Collaborate with clinical and administrative teams to ensure smooth front-office operations. What You Bring High School Diploma or equivalent required. Prior customer service or front-office experience preferred. Strong communication, organization, and multitasking skills. A compassionate, patient-focused approach. Ability to maintain confidentiality and professionalism at all times.
Bonus Qualities:
Experience working with diverse or vulnerable populations. Friendly, dependable, and eager to be part of a mission-driven team. Benefits That Support You Employees working 32+ hours/week receive full benefits; those working 24-31 hours/week receive prorated benefits.
Our comprehensive package includes:
Medical and dental insurance with employer subsidy (includes a no-premium option for employee-only coverage) 401(k) with employer match Employer-paid life insurance and short-term disability Earned time off (15 days in year one; 20 days in year two, pro-rated) + 7 paid holidays Optional vision, long-term disability, and Flexible Spending Account (FSA) plans Access to local discounts and community resources About Greater Seacoast Community Health At GSCH , we're more than a healthcare provider—we're a community partner. Our network includes Goodwin Community Health in Somersworth, Families First Health & Support Center in Portsmouth, and affiliated programs like Lilac City Pediatrics , WIC , and the Strafford County Public Health Network . We offer comprehensive medical, dental, behavioral health, and family support services to individuals and families across the Seacoast—regardless of ability to pay.
Our mission:
To deliver innovative, compassionate, integrated health services and support that are accessible to all. Join Us! If you're ready to bring compassion, positivity, and purpose to your work each day — apply now and help us make healthcare accessible for everyone. 🔗 Learn more and apply at GetCommunityHealth.org
