Nature & Scope:

Positional Overview The Imagine Group is recruiting for a Patient Care Navigator on behalf of our client, a leading healthcare organization in Buffalo, New York , this provider delivers comprehensive medical services through a network of hospitals, specialty centers, and outpatient facilities. Dedicated to excellence in patient care, innovation, and community health, the organization offers employees the opportunity to make a meaningful impact while working in a collaborative and mission-driven environment. In this role, you will be responsible for supporting patients and providers while analyzing data and reports. This is a role in a centralized contact center, and the support is generally provided through inbound and outbound calling as well as digital communications.

Role & Responsibility:

Tasks That Will Lead to Your Success Answer inbound calls from external providers, hospitals or patients who have referrals or new patient requests. Pulling reporting data from Epic for call metrics and sharing insights with leadership for opportunities of improvement. Document calls, clinical escalations and patient needs in the medical record. Process referrals from inbound faxes and work queues. Make outbound calls to patients for reminders, procedure coordination and engagement. Work collaboratively with Contact Center managers, Practice Managers, Supervisors and Team. Leads to constantly improve service levels and workflows. Collaborate with the Centralized Referral Management team to coordinate patient care. Perform other duties as assigned by management. Skills & Experience Qualifications That Will Help You Thrive High School Diploma or equivalent Epic EMR experience required Experience with pulling reports in Epic and reviewing data 2-3 years in a call center customer service environment, preferably in a healthcare environment Previous healthcare experience required Basic medical terminology knowledge

Pay:

$20.00 - $25.00 per hour

Work Location:

In person