Position Summary:

Clinical Liaison is responsible alongside the Intake Referral Manager for managing the transition of care from acute care setting to post-acute for patients who seek post-acute services with HCF. Areas of focus for Clinical Liaison will be managing hospital referrals, enhancing patient and family satisfaction, streamlining communication, and building relationships with hospital staff.

Position Responsibilities:

• Must follow HCF Policy and Procedures.
• Ensure the continuity of care between providers for our patients who are transitioning from the acute care setting to post-acute.
• Conduct clinical assessments, assist with collecting necessary hospital documentation, complete bedside sales
• Daily travel between hospitals; occasional travel to area skilled nursing facilities
• Evening and weekend availability.
• Responsible for establishing, growing and maintaining relationships with hospital-based referral sources.
• Maintain core knowledge of our clinical services provided, healthcare industry, and local market conditions.
• Must be able to handle complexity and change in marketing/sales strategy if the market demands a shift in strategy.
• Provide clinical communication through various patient updates and testimonial tools available for physicians, hospital staff, and other healthcare professionals.
• Prepare and maintain Clinical Liaison referral target list and sales goals.
• Review bed availability and census daily
• Meet or exceed set number of sales calls to achieve census goals.
• Pre-call planning, outcomes and next steps needed to achieve desired outcome of all sales calls.
• Communicate effectively with HCF core selling message to identified referral targets.
• Communicate with Regional Director of Business Development on any changes in market conditions.
• Responsible for directly communicating with each care community to ensure smooth transition of each patient to our care.
• Responsible for establishing, growing and maintaining relationships with hospital-based referral sources, including CEU or other applicable targeted events.
• Consistently engaged in all accountable care organization meetings, hospital affiliated events and other market driven strategies with acute care market partners.
• Conduct patient assessments upon request.
• Maintains company equipment.
• Respond promptly to clinical needs and routine e-mails.

Qualifications, Knowledge, Skills and Abilities:

Licensed or Registered Nurse preferred, in good standing. Proficient computer skills and digital referral platforms to support position requirements including but not limited to, Microsoft Office, TEAMS and EMR systems. Must have previous experience in care coordination and referral management. Excellent interpersonal communication skills, organizational skills and professional judgment.

Benefits:

Promotion opportunities Flexibility Education/Learning Competitive benefit package What we look for: Experience If you've had a job or experience in a position with similar goals and responsibilities, we d love to connect with you. Skills We're looking for individuals that are compassionate, team players, social, trustworthy and service-minded. Characteristics We' re looking for individuals that are self-motivated, dependable, ethical, and ready to jump in and provide outstanding care and customer service to our residents. The Company Our Core Values, better known as We Care is that each and every employee in the organization is held to standards of Wholeheartedness, Excellence, Collaboration, Accountability, Respect, and being Ethical. Whether you work for HCF or become a resident of HCF, we can promise you one thing; we will treat you like family! Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Benefits:

401(k) Dental insurance Health insurance Paid time off Travel reimbursement Tuition reimbursement Vision insurance

Work Location:

In person