Patient Advocate, CANCER CENTER Non Exempt -Full Time (32-40 hours per week)

GENERAL STATEMENT OF DUTIES

Acts as a liaison between the patient, billing and clinic staff. Orients new patients and resolves patient problems. Arranges for financial assistance for patients in need.

DUTIES AND RESPONSIBILITIES

Educates patients on services, insurance, etc. Gathers new patient information. Verifies patient insurance information and inputs same into PMS System. Identifies insurance problems before patient is seen. Identifies patients needing referrals and receives authorization before service is given. Understands and maintains authorization for ongoing treatment. Follows up on phone calls from billing office and resolves billing issues. Arranges for indigent coverage and drug replacement coverage as needed Meets with any patients owing a patient balance before they are seen by a physician. Sets up patient payment plans. Attends meetings as requested. Other duties as assigned.

QUALIFICATIONS AND EXPERIENCE

Knowledge, Skills & Abilities:

Two to three years working in a medical office setting. Front office and/or billing experience required.

EDUCATION/TRAINING REQUIREMENTS

High School Diploma required. Some College preferred

AA/EOE Job Type:

Full-time Benefits:

401(k) 403(b) matching Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Tuition reimbursement Vision insurance

Work Location:

In person