The Safety Monitor position provides continuous video monitor observation of assigned patients. The Safety Monitor observes patient behaviors, verbally re-directs and de-escalates patients, and respond quickly to urgent safety situations by alerting nursing staff. Monitor staff will be knowledgeable and abide by patient and institutional confidentiality and related hospital policies. Minimum Education High School diploma or equivalent or evidence of attaining. Minimum Work Experience Customer Service experience in a public facing role. Required Licenses/Certifications Completion of endorsed patient/visitor de-escalation and restraint program certification• Completion of Dementia Capable Care certification training•may be acquired after hire. Required Skills, Knowledge, and 5d3a1 Excellent verbal communication skills. Demonstrated moderate level of basic computer skills. Demonstrated ability to effectively interact with a diverse group of staff and patients/families from multiple cultures, diverse socio-economic backgrounds, and varying levels of healthcare literacy. Ability to remain calm and think and act quickly and effectively. Attention to detail. Pay Range = $16.50 - $24.04