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Position Summary:

A pharmacy technician operates under the direct supervision of the Pharmacist and helps in performing accurate data entry and insurance billing for all prescriptions, accurate filling of prescription medications, helps pharmacy customers on site by operating the Point of Sale (POS) systems to process prescription sales and answers phone calls. The technician must be willing to travel "float" to other pharmacy locations as assigned. The pharmacy technician may perform other delegated tasks assigned under the direct supervision of the pharmacist. The pharmacy technician must have completed a Board of Pharmacy approved pharmacy technician training program as required by statute.

Role and Responsibilities:

• Provide excellent customer service and patient support by treating patients in a friendly and helpful manner with a positive attitude.
• Assess patient eligibility for dispensing and drug discount or copay programs.
• Interpret prescription orders and prescription data entry, third party prescription billing, filling, drug ordering and drug invoice reconciliation.
• Perform transactions at the point of sale and produce end-of-day reports.
• Answer telephones, assist with refill requests and conduct customer outreach in person or by phone. Assist with the implementation of new projects and/or new service delivery programs.
• Prepare and assist patients with completing drug assistance program applications, maintaining patient records and providing any necessary follow up.
• Send patient refill and prior authorization requests to clinicians.
• Maintain pharmacy inventory and perform regular inventory reconciliation.
• Assist with the preparation and packaging of prescriptions for shipping Keep pharmacy department neat and free from clutter.
• Assist with monitoring compliance of the 340B pharmacy program as assigned.
• Attend pharmacy and staff meetings or trainings as directed by the Director of Pharmacy Services.
• Perform other related duties as required or assigned by the Director of Pharmacy Services.

Skills:

• Language Skills -The employee must be proficient in typing as well as spelling, punctuation, grammar, and oral communication.

The ability to write routine reports and correspondence. Excellent English composition skills required to generate professional, polished writing at a high rate of production. Must be able to listen to complex medical information and summarize in a clear, complete, and concise fashion. Understanding of medical terminology, anatomy and physiology, diagnostic procedures, pharmacology, and treatment assessments to the extent required to understand and accurately transcribe dictated reports. Translate medical abbreviations into their expanded forms. Computer Skills - To perform this job successfully, the employee should be able to learn and use all functions of the computer: email, printers, electronic medical record software, translation software, and transcription software. Must accurately enter data into a database, search for information, send and receive email and attachments. Must be proficient in electronic medical record to prepare correspondence, medical reports, and other documents. Other Skills and Abilities - Must be able to type words and numbers quickly and accurately; must comply with HIPAA confidentiality standards when accessing or communicating patient information.

Qualifications and Education Requirements:

High School Diploma or Equivalent Must have an active registration with the Florida Board of Pharmacy as a pharmacy technician OR Must have completed a Board of Pharmacy approved pharmacy technician program and satisfied the requirements needed to register with the Florida Board of Pharmacy Pass a Level 2 Background screening Minimum Two (2) years of experience in pharmacy setting

Required Registration/Certifications:

• Current Basic Life Support (BLS) certification

Additional Desired Qualifications:

• Emotional intelligence and critical thinking skills
• Strong team skills and excellent work ethic Actively demonstrates a willingness to make a meaningful contribution to the work environment, as evidenced through behavior and attitude.

Experience working in an FQHC, community health center, or safety-net setting Experience supporting a 340B program Experience with EHR systems (e.g., Athenahealth) and pharmacy management systems Bilingual (English/Spanish) preferred for patient population needs HIPAA Privacy Rule All employees who have access to health information whose confidentiality is protected by the HIPAA Privacy Rule are required by the Rule to receive training so that they have an understanding and knowledge of the Privacy Rule that corresponds to their job responsibilities and of the company's policies and procedures that impact on their job duties. Training on the requirements of the HIPAA Privacy Rule and the company's policies and procedures under the direction of the organization's Privacy Officer is a pre-requisite for this position. Physical Demands While performing the duties of this Job, the employee is regularly required to stand; sit; walk; work on irregular surfaces; use hands to type, write with a pen, finger, handle, or feel; reach with hands and arms and talk or hear. Additionally, may be required to sit and/or stand for extended periods of time. The employee is occasionally required to stoop, kneel, crouch, bend, squat, or twist. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Additionally, the employee may occasionally be required to transfer patients to and from a wheelchair. The physical demands described here are representation of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mental Requirements Position typically requires simple/complex reading and writing; working at fast pace with tight deadlines, analyzing, perception/comprehension; judgment; math skills, decision-making; working in emotionally charged situations, dealing with conflict situations, working alone/with others/around others. Environmental/Working Conditions The environment is a standard medical office with operating hours between 8:00am-6:00pm Monday through Friday. Evening hours, Weekends, and Overtime may be required. Office hours may be changed as business needs dictate. Approximately 100% of his/her time will be spent in an air-conditioned environment with varying exposures to excessive humidity or noise. Minimal exposure to noxious smells from cleaning agents. The working environment characteristics described here are a representation of those an employee may encounter while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Safety Requirements This position requires to adherence to standard medical/office safety procedures. Additional Notes This job description is not intended to be all-inclusive, and employee will also perform other reasonable related business duties as assigned by supervisor. This organization reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment

EMPLOYMENT PRACTICES

Neighborhood Medical Center is an Equal Opportunity institution and does not discriminate against any person in employment or in admission, treatment, or participation in its programs and benefits on the basis of race, color, national origin, creed, ability to speak English, disability, sex, age or marital status. Persons alleging unequal treatment should contact the Chief Executive Officer.