Pharmacy Access Coordinator (I) CornerStone Staffing - 3.8 Hebron, TX Job Details Full-time $22 - $24 an hour 1 day ago Benefits Health insurance Dental insurance Vision insurance Life insurance Prescription drug insurance Qualifications Case documentation in social services Call center experience Pharmacy Technician License High school diploma or GED Documentation Handling Customer data entry Full Job Description

PHARMACY ACCESS COORDINATOR LOCATION

The Colony, TX | Onsite

PAY & SCHEDULE

$22-$24/hour, depending on experience and certifications Full-time, W2 position Monday-Friday, 10:00 a.m.-7:00 p.m. CST Initial training is generally 9:00 a.m.-6:00 p.m. for approximately the first two weeks

POSITION OVERVIEW

Support patients and members with navigating prescription coverage and accessing needed medications. In this role, you will serve as a point of contact for medication-related questions and work with pharmacies, healthcare providers, and assistance programs to move cases toward resolution. This position requires someone who can research issues, communicate next steps clearly, maintain detailed case documentation, and provide consistent follow-up in a fast-paced healthcare environment.

WHAT YOU'LL DO

Handle inbound and outbound calls related to prescription coverage, medication access, and patient assistance services Assist members with understanding available resources and the steps required to obtain their medications Communicate with pharmacies, prescriber offices, and assistance programs to gather information and resolve outstanding issues Investigate medication access concerns and provide clear updates throughout the resolution process Track open cases and complete appropriate follow-up to help prevent delays in medication fulfillment Enter detailed notes, status updates, and case outcomes into internal systems Escalate complex concerns to the appropriate internal teams and collaborate on resolution Maintain confidentiality and follow applicable privacy, quality, and program guidelines

REQUIRED QUALIFICATIONS

An active Pharmacy Technician (Pharm Tech) license is required. 1+ year of call center experience in healthcare, pharmacy, prescription benefits, or member/patient support. PTCB or ExCPT certification required within 6 months of hire if not already certified. High School Diploma or GED required. Good job stability (a minimum of 1 year at all previous roles). Must live within a 30 mile radius of The Colony, TX. Strong customer service and communication skills. Ability to research issues, explain information clearly, and work toward first-contact resolution. Comfortable handling a high volume of patient interactions across multiple communication channels. Strong attention to detail and ability to accurately document case information.

CORE SKILLS & SYSTEMS

Pharmacy Benefits | Insurance Verification | Prescription Claims | Prior Authorizations | CRM & Case Management Systems | HIPAA Compliance | Phone, Email & Chat Support

PREFERRED SKILLS

Previous experience with pharmacy benefits, prescription insurance verification, healthcare claims, or related patient support. Familiarity with CRM, ticketing, or healthcare case management systems. Bilingual communication skills.

APPLICATION PROCESS INCLUDES

In-person interview Background check (criminal record, education, and employment verification) Drug screen Clerical testing

LEGAL NOTICE

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy

Pay:

$22.00 - $24.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Vision insurance

Experience:

Call center: 1 year (Required)

License/Certification:

Pharmacy Technician License (Required)

Work Location:

In person