Overview Under the supervision of a pharmacist, the Pharmacy Technician supports dispensing and coordination of oral medications for oncology patients. Responsibilities include the technical aspects of prescription processing, dispensing, delivery, recordkeeping, inventory control, prior authorizations, coordination with outside specialty pharmacies, patient financial assistance, and ongoing patient follow-up and monitoring.

Responsibilities Essential Duties and Responsibilities:

Maintain accurate patient records, including demographics, allergy list, insurance information, and prescription information. Perform data entry, order processing, billing, and fulfillment within the pharmacy management system for prescriptions issued by Blue Ridge Cancer Care providers. Submit prior authorizations and manage them, coordinating closely with clinical staff to ensure quick turnaround times and approval. Troubleshoot Medicare Part B verification requirements. Research and obtain copay assistance to minimize or eliminate patients' out-of-pocket prescription costs. Assist with applying for patient financial assistance through manufacturer or foundation programs for high-cost oral and injectable drugs. Communicate directly with providers and nursing staff to clarify unclear prescription details. Act as a resource for other staff on dispensing oral drugs. Manage dispensary inventory, including medication ordering, receipt of orders, organizing invoices, and reporting to wholesalers when medications are not received. Ensure that the most cost-effective drugs are ordered from vendors. Assist with drug recalls and expired or non-utilized drug returns. Prepare and label prescriptions and ensure they are checked for accuracy by a pharmacist. Obtain patient or patient representative signatures on all medications being dispensed. Maintain and file daily reports. Manage daily and monthly reporting within the pharmacy management system. Document all patient interactions in the EHR. Maintain prescription records and proactively self-audit to identify potential errors and reduce PBM audit risk. Assist with patient monitoring activities, including prescription refills, prescription adherence, and prescription persistence. Interact with patients regarding prescription dispensing, financial assistance, and patient follow-up. Coordinate prescriptions that must be filled by an outside specialty pharmacy, including transmitting prescriptions and required information, confirming receipt, resolving outstanding nonclinical requirements, communicating updates to patients and the care team, and tracking the prescription through confirmation of the first delivery. Maintain a safe pharmacy environment by following all applicable infection-control procedures, safety policies, and regulatory requirements. Other Duties as Assigned. Qualifications High School diploma or equivalent. Active Virginia Board of Pharmacy Technician registration. Experience in a retail setting strongly preferred. Strong customer service and communication skills, including the ability to interact professionally and compassionately with patients, caregivers, providers, and other healthcare professionals. Demonstrated problem-solving and troubleshooting skills, with the ability to identify barriers, research possible solutions, and follow issues through resolution. Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Competencies:

Technical and Functional Knowledge:

Maintains current knowledge of pharmacy operations, specialty medication workflows, payer requirements, and applicable regulations. Demonstrates a commitment to continued learning and appropriately uses available resources or seeks guidance when needed.

Adaptability:

Handles day-to-day work challenges confidently; willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility.

Sound Judgment:

Makes timely, cost-effective, and sound decisions; makes decisions under conditions of uncertainty.

Quality Commitment:

Emphasizes the need to deliver quality services; defines standards for quality and evaluates products, processes, and services against those standards; manages quality and improves efficiencies.

Customer Service and Problem-Solving:

Provides responsive, compassionate service to patients, caregivers, and healthcare professionals. Listens carefully, communicates clearly, identifies barriers, researches available options, and works collaboratively to resolve issues in a timely manner. Demonstrates strong follow-through and knows when to escalate concerns to the pharmacist.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be offered to enable individuals with disabilities to perform the essential functions. Physical demands of this job typically require a full range of body motion, including manual finger dexterity and eye-hand coordination, and the ability to read and note appropriate measurements. Requires sitting/standing for extensive periods. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential job functions of this job. Reasonable accommodations will be offered to enable individuals with disabilities to perform the essential functions. While performing the job duties, the employee is regularly exposed to direct contact with patients with potential for exposure to toxic substances and chemotherapeutic agents.

Reporting Structure:

Reports to the Pharmacist-in-Charge or designated supervising pharmacist.

Accreditation Standards:

Ensure adherence to all relevant accreditation standards for pharmacy services. Maintain proper documentation and records in compliance with accreditation requirements. Participate in accreditation processes and continuous quality improvement activities.

Pay Scale:

The actual hiring rate is dependent on many factors, including but not limited to prior work experience, education, job/position responsibilities, location, work performance, etc.

Pay:

$18.00 - $27.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Tuition reimbursement Vision insurance

License/Certification:

Virginia Pharmacy Technician license (Preferred)

Work Location:

In person