Remote Pharmacy Technician

Actalent is hiring a 100% Remote Pharmacy Technician Job Description We are seeking a dedicated Pharmacy Technician to join our Appeals department. In this role, you will work primarily with Medicare and Medicaid patients, focusing on denied Prior Authorizations. Your main responsibility will be to review case information, gather additional details if necessary, and forward cases to Pharmacists for final determinations. This role is crucial in helping our patients navigate their healthcare needs. Responsibilities Review case information and reach out for additional data when needed. Send cases to Pharmacists for final determination on Prior Authorizations. Make 30-60 outbound calls per shift to Medicare/elderly members regarding denied medications. Manage conversations with patience and empathy, controlling the dialogue and redirecting as necessary. Essential Skills Valid pharmacy technician license. Experience in appeals and managed care processes. Proficiency in handling claims and denials. Strong data entry skills. Additional Skills & Qualifications Excellent customer service skills over the phone. Ability to handle challenging conversations with elderly patients. Work Environment The position involves making outbound calls, primarily to Medicare patients, regarding their denied medication requests. You will work in a fast-paced environment that requires empathy, patience, and excellent communication skills. Expect to work with a dedicated team of professionals committed to supporting patient needs. Job Type & Location This is a Contract to Hire position based out of Jacksonville, FL. Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position.

Application Deadline This position is anticipated to close on May 13, 2026. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I is embedded into our culture through: Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people Actalent is an equal opportunity employer. About Actalent Actalent is a global leader in engineering and sciences services. For more than 40 years, we've helped visionary companies advance their goals. Headquartered in the United States, our teams span 150 offices across North America, EMEA, and APAC—with four delivery centers in India led by 1,000+ extraordinary employees who connect their passion with purpose every day. Our Bangalore, Hyderabad, Pune, and Chennai delivery centers are hubs of engineering expertise, with core capabilities in mechanical and electrical engineering, systems and software, and manufacturing engineering. Our teams deliver work across multiple industries including transportation, consumer and industrial products, and life sciences. We serve more than 4,500 clients, including many Fortune 500 brands. Learn more about how we can work together at actalentservices.com.