Triage RN Medix - 3.7 Coon Rapids, MN Job Details Contract Up to $4,400 a year 7 hours ago Benefits Disability insurance Dental insurance 401(k) Vision insurance Life insurance Paid sick time Qualifications Customer follow-ups Phone inquiries Patient follow-up care Patient question and concern management HIPAA compliance Post-session clinical documentation Electronic health records (EHR) management Initial assessment (medical evaluation) Operations coordination HIPAA 11+ years Clinical case management notes Assisting medical staff Mid-level Diagnostic evaluation Medical scheduling Preventive health (patient care) Healthcare referral management Patient history taking One-on-one patient counseling Records management Task prioritization Quality improvement Patient family and caregiver education Urgent care Patient counseling Medical lab results review Phone triage Clinical confidentiality policies Managing patient records Full Job Description Job Summary Our client is seeking a Hospice Triage Nurse to perform telephone and electronic message triage for patients of all ages with a variety of acute and chronic medical concerns. This role involves assessing patient symptoms, obtaining relevant medical history, identifying urgent conditions, and determining appropriate patient dispositions. The nurse will also provide patient education, communicate treatment instructions, and accurately document all interactions in EPIC. Key Responsibilities Perform telephone and electronic message triage for patients of all ages with a variety of acute and chronic medical concerns. Assess patient symptoms, obtain relevant medical history, and identify urgent or emergent conditions requiring immediate medical attention. Determine appropriate disposition, including scheduling same-day or routine appointments, directing patients to urgent care or emergency services, or escalating concerns to a physician or advanced practice provider. Follow established clinical triage protocols, practice guidelines, and organizational policies when making patient care recommendations. Respond to patient calls, portal messages, and clinical inquiries in a timely, professional, and compassionate manner. Provide patient education regarding medications, treatments, symptom management, preventive care, and appropriate follow-up. Communicate provider recommendations and treatment instructions clearly to patients and caregivers. Document all patient interactions, assessments, recommendations, and follow-up activities accurately in EPIC. Review and manage telephone encounters, patient messages, test results, medication-related questions, and provider-directed follow-up within EPIC. Coordinate referrals, follow-up appointments, diagnostic testing, and other aspects of patient care as directed. Communicate abnormal or concerning symptoms and clinical findings to the appropriate provider for further evaluation. Monitor and follow up on patient concerns to ensure continuity of care and appropriate resolution. Assist providers with clinical tasks and patient care coordination as needed. Maintain accurate and confidential patient records in accordance with HIPAA and organizational policies. Participate in quality improvement initiatives, staff meetings, training, and ongoing professional development. Demonstrate strong clinical judgment, critical thinking, organization, and prioritization in a fast-paced family medicine environment. Provide exceptional customer service while maintaining professional boundaries and patient confidentiality. Qualifications 1+ year in a triage setting EPIC experience Triage experience with all ages (preferred) Experience Minimum 1 year in a triage setting. Skills EPIC proficiency Strong clinical judgment, critical thinking, organization, and prioritization Exceptional customer service Benefits Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances). Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)). 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1). Short Term Disability Insurance. Term Life Insurance Plan. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours. Any required state or Joint Commission training is compensated at the state or local minimum wage rate. As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA). This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.