CAMcare Health Corporation Job Description Director of Nursing (DON)

Who We Are:

CAMcare Health Corporation is a Federally Qualified Health Center (FQHC) dedicated to providing accessible, high-quality, patient-centered healthcare services to individuals and families throughout Camden, Gloucester County, and surrounding communities regardless of their ability to pay. How Can You Make an

Impact :

The Director of Nursing (DON) is responsible for the administration, leadership, coordination, and continuous improvement of nursing services across all CAMcare locations. Reporting directly to the Chief Medical Officer, the DON serves as the organization's senior nursing leader and advisor on matters involving nursing practice, patient safety, quality improvement, population health, infection prevention, workforce development, and regulatory compliance. The DON provides strategic and operational leadership to nursing and clinical support staff while ensuring compliance with all applicable Health Resources and Services Administration (HRSA), Federally Qualified Health Center (FQHC), Patient-Centered Medical Home (PCMH), Joint Commission, Occupational Safety and Health Administration (OSHA), Centers for Disease Control and Prevention (CDC), and New Jersey regulatory requirements.

Department:

Clinical Services Reports To:

Chief Medical Officer (CMO)

FLSA Status:

Exempt Supervises:

Registered Nurses (RNs), Licensed Practical Nurses (LPNs), Medical Assistants (MAs), and assigned clinical support staff

What You Will Do:

Clinical Leadership and Nursing Operations Direct, coordinate, and oversee nursing services throughout CAMcare Health Corporation. Collaborate with the Chief Medical Officer in developing and implementing clinical programs, nursing policies, procedures, and standards of care. Provide leadership, mentorship, coaching, and professional development to Registered Nurses, Licensed Practical Nurses, Medical Assistants, and clinical support staff. Monitor nursing staffing levels and patient care needs to ensure safe, effective, and efficient operations. Evaluate staffing patterns and make recommendations to optimize patient access, quality outcomes, and operational efficiency. Coordinate staff scheduling, approve leave requests, and support workforce planning initiatives. Participate in recruitment, hiring, onboarding, retention, and succession planning efforts for nursing and clinical staff. Ensure delivery of evidence-based, patient-centered nursing care across all CAMcare locations. Conduct clinical rounds and site assessments to monitor patient care, medication management, sterilization practices, clinical equipment maintenance, and overall clinical operations. Quality Improvement and Population Health Implement and maintain an ongoing program to measure, monitor, assess, and improve the quality and appropriateness of nursing care and services. Lead nursing participation in Quality Improvement (QI), Quality Assurance (QA), and Performance Improvement (PI) initiatives. Monitor nursing-related clinical quality measures, preventive health metrics, chronic disease outcomes, patient safety indicators, and Uniform Data System (UDS) measures. Collaborate with Quality, Medical, Operations, and Executive Leadership to improve patient outcomes and organizational performance. Analyze clinical trends and quality data and implement evidence-based interventions to improve outcomes. Support implementation of corrective action plans resulting from audits, surveys, quality reviews, and performance improvement activities. Provide oversight of concurrent chart reviews, utilization review activities, and quality monitoring processes. Patient-Centered Medical Home (PCMH) and Care Coordination Lead nursing participation in interdisciplinary team-based care consistent with Patient-Centered Medical Home principles. Oversee nursing care coordination activities, including referrals, transitions of care, chronic disease management, patient outreach, and preventive health initiatives. Collaborate with medical, behavioral health, dental, pharmacy, care management, and community health teams to improve continuity of care. Support care-gap closure initiatives and patient engagement efforts. Promote coordinated care delivery that improves access, patient satisfaction, and health outcomes. Regulatory Compliance and Accreditation Ensure nursing services remain compliant with all applicable federal, state, local, and accreditation standards. Maintain current knowledge of nursing regulations, ambulatory care standards, and healthcare compliance requirements. Prepare nursing departments for HRSA Operational Site Visits (OSVs), Joint Commission surveys, and regulatory inspections. Review and update nursing policies and procedures to ensure compliance with current laws, regulations, and best practices. Disseminate regulatory updates, standards, and organizational policies to clinical staff. Maintain records and documentation required for regulatory, accreditation, and compliance purposes. Clinical Competency and Professional Development Develop, implement, and oversee a comprehensive nursing competency assessment program. Ensure completion of new employee orientation, annual competencies, mandatory education, skills validations, and remediation activities. Verify active licensure, certifications, and credentials for all nursing personnel. Coordinate nursing continuing education and professional development opportunities. Promote lifelong learning and advancement of professional nursing practice. Ensure nursing staff practice within New Jersey scope of practice requirements and organizational standards. Infection Prevention and Patient Safety Serve as nursing leadership representative for Infection Prevention and Control activities. Monitor compliance with infection prevention standards, vaccine management protocols, sterilization processes, and exposure control practices. Participate in infection surveillance, outbreak response planning, and corrective action initiatives. Promote a culture of patient safety throughout the organization. Monitor and investigate nursing-related patient safety events and implement preventative measures. Support organizational readiness for accreditation and regulatory reviews. Risk Management and Compliance Participate in incident investigations, root cause analyses, corrective action planning, and patient safety initiatives. Monitor nursing-related adverse events, patient complaints, and patient grievances. Support implementation of risk management and corporate compliance initiatives. Ensure timely investigation, documentation, and resolution of identified concerns. Comply with all requirements of CAMcare's Corporate Compliance Program. Community Health and Health Equity Support initiatives addressing social drivers of health and health disparities. Collaborate with community organizations, public health agencies, and healthcare partners to address community healthcare needs. Participate in programs that improve healthcare access and health equity for underserved populations. Assist in developing community-focused health initiatives aligned with CAMcare's mission. Committee Participation and Leadership Serve on and provide leadership to committees including: Quality Improvement Patient Safety Infection Prevention Compliance Credentialing Emergency Preparedness Clinical Operations Other committees as assigned Support organizational strategic planning and clinical program development initiatives. Provide leadership and recommendations regarding nursing practice and clinical operations. Emergency Preparedness Maintain knowledge of CAMcare's Emergency Operations Plan and Continuity of Operations Plan. Participate in emergency preparedness planning, drills, tabletop exercises, and bioterrorism preparedness activities. Provide nursing leadership during emergencies and disaster response efforts. Demonstrate knowledge of the Incident Command System and organizational emergency response procedures. Additional Duties Maintain confidentiality of patient, employee, and organizational information. Demonstrate professionalism and adherence to CAMcare's mission, vision, and values. Perform other duties as assigned by the Chief Medical Officer or executive leadership.

What You Will Bring:

Required Graduate of an accredited School of Nursing. Bachelor of Science in Nursing (BSN). Preferred Master's Degree in Nursing (MSN), Healthcare Administration, Public Health, Business Administration, or related healthcare field. Experience Required Minimum of five (5) years of progressively responsible nursing leadership experience. Experience supervising clinical staff and managing nursing operations. Experience in quality improvement, patient safety, and regulatory compliance. Preferred Experience in an ambulatory care setting. Experience in a Federally Qualified Health Center (FQHC) or Community Health Center. Experience with HRSA Operational Site Visits (OSV). Experience with Patient-Centered Medical Home (PCMH) recognition and maintenance. Experience with Joint Commission Ambulatory Care Accreditation. Experience with population health management and quality reporting initiatives. Licensure and Certifications Required Current, unrestricted Registered Nurse (RN) license in the State of New Jersey. Current CPR certification. Preferred Leadership, ambulatory care, or specialty nursing certifications. Knowledge, Skills, and Abilities Comprehensive knowledge of nursing administration and ambulatory care operations. Knowledge of FQHC regulations, HRSA program requirements, and community health center operations. Knowledge of Joint Commission accreditation standards. Knowledge of PCMH principles and quality improvement methodologies. Knowledge of infection prevention and patient safety practices. Knowledge of population health strategies and UDS performance measures. Knowledge of New Jersey nursing laws, regulations, and scope of practice requirements. Strong leadership, analytical, organizational, and communication skills. Ability to interpret clinical data and implement improvement strategies. Proficiency with Electronic Health Record (EHR) systems and reporting tools. Ability to establish collaborative relationships with providers, staff, community partners, and external agencies. Performance Expectations and Key Performance Indicators (KPIs) The Director of Nursing will be evaluated annually based on achievement of measurable organizational, clinical, operational, regulatory, and leadership goals. Clinical Quality and Population Health Clinical Quality Improvement Performance Standards Achieve at least 90% of annual nursing-related quality improvement goals. Support achievement of organizational UDS quality benchmarks. Improve preventive care and chronic disease management outcomes through nursing interventions. Population Health and Care Gap Management Performance Standards Meet established annual care-gap closure targets. Improve patient outreach and follow-up compliance rates. Demonstrate measurable improvements in preventive screening and chronic care management indicators. Patient Safety and Risk Management Patient Safety Performance Standards Ensure 100% review of reportable nursing-related patient safety events. Implement corrective action plans within established timeframes. Maintain active participation in root cause analyses and safety initiatives. Infection Prevention Performance Standards Maintain 95% or greater compliance on infection control audits. Ensure timely resolution of identified deficiencies. Achieve compliance with organizational infection prevention standards. Regulatory Compliance and Accreditation Survey Readiness Performance Standards Maintain continuous readiness for HRSA, Joint Commission, OSHA, and state regulatory reviews. Achieve zero condition-level findings attributable to nursing operations. Complete all corrective action plans within designated deadlines. Licensure and Competency Compliance Performance Standards Maintain 100% compliance with required licenses and certifications. Ensure 100% completion of annual competencies and mandatory education programs. Workforce Management and Employee Development Performance Management Performance Standards Complete 100% of annual employee evaluations on time. Maintain development plans for all direct reports. Provide regular coaching and performance feedback. Employee Engagement and Retention Performance Standards Meet organizational retention goals. Improve employee engagement and satisfaction indicators. Promote a positive, collaborative work environment. Staffing Effectiveness Performance Standards Maintain staffing levels within organizational targets. Minimize operational disruptions due to staffing shortages. Manage staffing resources effectively and responsibly. Patient Experience Patient Satisfaction Performance Standards Meet or exceed organizational patient satisfaction benchmarks. Ensure timely response and resolution of patient complaints related to nursing services. Support service excellence initiatives across all clinical sites. Leadership and Organizational Effectiveness Committee Participation Performance Standards Attend at least 90% of assigned committee meetings. Complete assigned action items within established timelines. Strategic Initiatives Performance Standards Successfully lead or significantly contribute to at least three organizational or departmental initiatives annually. Demonstrate measurable improvement in quality, compliance, operational, workforce, or patient experience outcomes. Overall Leadership Expectations To be considered successful in the role, the Director of Nursing must: Meet or exceed 90% of established annual goals. Maintain compliance with applicable regulatory and accreditation requirements. Demonstrate effective leadership, accountability, and collaboration. Support CAMcare's commitment to health equity, patient-centered care, and organizational excellence. Physical Demands and Work Environment Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position. The employee regularly sits, stands, walks, communicates, reaches, and uses standard office and clinical equipment. Occasional travel between CAMcare locations may be required. Disclaimer The duties and responsibilities described above are intended to describe the general nature and level of work performed by an employee assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, or qualifications. CAMcare Health Corporation reserves the right to modify, add, remove, or assign duties as business needs require. Nothing in this job description creates an employment contract, express or implied. Employment with CAMcare Health Corporation is at-will and may be terminated by either the employee or the organization at any time, with or without cause or notice, subject to applicable law. Equal Employment Opportunity Statement CAMcare Health Corporation is an Equal Opportunity Employer. CAMcare prohibits discrimination and harassment of any kind and is committed to providing equal employment opportunities to all employees and applicants in accordance with applicable federal, state, and local laws. Benefits Medical Insurance Dental Insurance Vision Insurance Life Insurance Retirement Plan Paid Time Off Employee Assistance Program Professional Development Assistance Continuing Education Opportunities CAMcare Health Corporation reserves the right to revise this job description at any time to meet organizational and operational needs.