A Registered Nurse provides medical care and treatment, educates patients about their conditions, and provides emotional support to patients and families. Works in hospitals, schools, clinics or community health centers. Works under the supervision of a physician or other specialist, and serves as the primary point of care for patients in a hospital setting. May specialize in emergency room work, or treatment for a particular condition, or specialize in working with infants, the elderly or other patient groups. May work as an advanced practice specialists and prescribe medications in addition to offering specialty care.
Position Overview We are seeking a Registered Nurse Care Coordinator to support patients transitioning from hospital care to continued treatment. This remote role focuses on connecting with recently discharged patients, providing clinical guidance, and helping coordinate follow-up care and appointments. Nurses will work closely with patients over the phone to understand their needs, answer questions, and ensure they are directed to the appropriate care resources. Responsibilities Manage inbound calls from patients recently discharged from the hospital seeking continued care and support Handle approximately 4 calls per hour , with conversations typically lasting 5-10 minutes Provide patient education, guidance, and care coordination support through phone-based consultations Assess patient needs and help direct them to the appropriate providers or departments for scheduling and follow-up care Utilize established scripts and workflows while applying clinical judgment to support patient outcomes Collaborate with internal teams to ensure a smooth transition from hospital discharge to ongoing care Required Qualifications Active Bachelor of Science in Nursing (BSN) degree Minimum 2 years of clinical nursing experience working with adult patients (pediatric-only experience does not translate well for this role) Strong verbal and written communication skills with the ability to effectively communicate with patients and healthcare teams Active, unrestricted compact state RN license with primary state of licensure in one of the following: Alabama, Arizona, Arkansas, Colorado, Delaware, Florida, Georgia, Guam, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, or Wyoming Preferred Qualifications Prior experience in care coordination, patient navigation, telehealth, triage, or healthcare call center environments Experience supporting patients during care transitions or after hospital discharge Work Environment Fully remote position Company-provided equipment included Must have a reliable home workspace and strong communication skills for virtual patient interactions
For California Applicants:
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA). This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
