A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Monday through Friday, 10AM-6:30PM | Alternate Weekends Training will be from 8AM-5:30
PM Location:
Birmingham, AL (Women and Children)
What You Will Do :
Under limited supervision and following prescribed procedures, to maintain a continuous operation of birth data collection activities through data collection, abstraction, interviews with parents and electronic data submission of birth and fetal death certificates to the Alabama Department of Vital Statistics. To ensure all certificates are completed for all newborns, securing necessary signatures and paternity affidavits, and data submitted to the Alabama Department of Vital Statistics within 5 days of birth/death. To maintain birth registry, perinatal database and compile statistical reports. To maintain proficiency in required competencies. To consistency demonstrate behavior that models Guidehouse and the Client core values and missions. Directly interacts with patients to ensure that a birth certificate is created for each live birth and a fetal death certificate is created for each death within 5 days of birth. Reviews and verifies labor and delivery documentation for accuracy. Completes, notarizes, and submits paternity affidavits. Communicates confidential information about birth registration to parents. Provides educational materials and responds to requests from birth parents. Collaborates with physicians and nursing staff to ensure timely workflow. Works with manager to identify and solve problems, decrease workflow restrictions, implement process improvements and ensure timeliness of data submissions. Review clinical documentation as appropriate for the collection of the birth certificate Interviews with parents Electronic data submissions of birth and fetal death certificates to the Alabama Department of Vital Statistics. Maintain the highest degree of confidentiality of all information encountered including verbal, written, and computerized. Reports to the manager any failure by anyone to protect confidential information Employees in this role must be able to stand and walk for extended periods throughout the workday to effectively perform essential job functions, including assisting patients, navigating clinical areas, and completing assigned responsibilities.
What You Will Need :
High School Diploma or GED or 2+ years of relevant experience in lieu of the education 0-2+ years of experience in a clinical/hospital setting (preferably working within medical records) Prior computer and data entry work experience State of Alabama Notary Public is required for this role, but not to interview. If you are selected for this role but do not have the notary public credential required, you must obtain it within 30 days for the date of hire. Guidehouse will reimburse the expense.
What Would Be Nice To Have :
A role in which one used medical terminology
What We Offer :
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
